Business Administrator Apprentice
MURPHY & SON LTD
Nottingham (NG9 6DH)
Closes in 17 days (Monday 24 November 2025 at 11:59pm)
Posted on 6 November 2025
Contents
Summary
This role will support the smooth running of all business administration functions, gaining hands-on experience across general administration, export logistics, customer service and laboratory administration. This role is designed to provide a broad foundation in business administration operations.
- Wage
-
£15,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am-5pm shifts.
37 hours 30 minutes a week
- Start date
-
Monday 1 December 2025
- Duration
-
1 year
- Positions available
-
3
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
General Administration
- Assist with day-to-day office administration tasks, including maintaining accurate records and filing systems.
- Support internal teams with document control, compliance, and general office duties.
- Handle incoming calls and emails professionally, directing queries as appropriate.
- Help with the preparation and review of business documentation.
- Provide general office support
Export & Logistics Administration
- Be involved in import and export logistics operations, ensuring compliance with international trade regulations and documentation
- Liaise with various carriers and our drivers.
- Track and trace shipments to ensure timely delivery and report any issues related to delays or damages.
- Maintain accurate records of all logistics transactions.
Customer Service Administration
- Respond to customer inquiries via phone, email, the company website and in person, providing timely and effective solutions.
- Process customer orders and monitor their progress through to delivery.
- Provide regular updates to customers on order and shipment status as required.
- Support the sales team in managing relationships and resolving complaints.
Laboratory Administration
- Booking in customer samples for laboratory analysis.
- Be a point of contact for lab-related customer queries, distributing calls and responding to general enquiries.
- Distribute lab reports to customers, ensuring timely and accurate communication.
- Assist in maintaining accurate records of lab activities, including sample logs, lab scorecard data, and summaries of analyses.
Business Support Administration
- Participate in cross-departmental projects and meetings.
- Support the implementation of business improvement initiatives.
- Assist with data entry, reporting, and analysis as required.
Where you'll work
Brailsford Way
Chilwell Meadows
Nottingham
NG9 6DH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EMA TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided by EMA Training to cover the content required to gain your Business Administration Level 3 qualification which will help start your career and give you an insight into the businesses processes and procedures.
Through a combination of online and in person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme.
You will be assessed during your end-point assessment through a knowledge test, project presentation and professional discussion.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
About this employer
We are a long-established provider of product solutions and technical expertise to the brewing and broader beverage industry. Our company is built on over a hundred years research into reliable solutions for your bespoke brewing, wine making, cider making and distilling production challenges. Thus, each of our products are formulated and manufactured to perform to the highest standard; ensuring you consistent results each and every time. Specialising in liquor treatments and processing aids, but also boasting all the ingredients, refinements, cleaning materials and manual handling equipment required. Something we ground in the technical expertise, laboratory services and industry know-how you need to get the best possible results throughout the beverage production process; first time, every time.
After this apprenticeship
Opportunity for a full-time position within the team upon completion of the apprenticeship programme.
Ask a question
The contact for this apprenticeship is:
EMA TRAINING LIMITED
apply@ematraining.co.uk
The reference code for this apprenticeship is VAC1000349998.
Apply now
Closes in 17 days (Monday 24 November 2025 at 11:59pm)
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