Human Resources Support Apprenticeship - Level 3 - Birmingham
BBC Public Service
West Midlands (B1 1AY)
Closes in 6 days (Thursday 13 November 2025)
Posted on 6 November 2025
Contents
Summary
Join the BBC as an HR Support apprentice and help create a safe, fulfilling workplace. Gain experience across teams like People Services and Extended Workforce, supporting staff and freelancers. Learn key HR skills through structured rotations and play a vital role in keeping the BBC running smoothly.
- Wage
-
£22,950 a year
- Training course
- HR support (level 3)
- Hours
-
Shifts to be confirmed.
35 hours a week
- Start date
-
Tuesday 8 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a HR Support (HRA26) apprentice, this is brilliant opportunity to learn, grow, and contribute – you will:
- Work alongside a dedicated HR team within the BBC, learning the ins and outs of their processes
- Provide support to colleagues and contribute to making the BBC a great place to work
- Assist with day-to-day HR tasks, which will vary depending on the team you are placed into
- Develop strong communication and organisation skills, which will set you up perfectly for a career in HR, or allow you to take these transferable skills to another area
Where you'll work
The Mailbox
Wharfside Street
Birmingham
West Midlands
B1 1AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
- You’ll study for your industry recognised apprenticeship qualification, learning both on and off the job.
- This means you’ll spend at least one day a week studying for a Level 3 Human Resources Support apprenticeship with our learning provider, using its virtual delivery platform.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
We are a leading early careers employer and hire more than 250 apprentices each year. We are committed to skills and talent development both inside and outside the BBC and, as one of the world’s most creative and technologically-advanced organisations for the last 100 years, a career at the BBC means learning from the best. We want people who show potential to join us at the BBC. Don’t worry if you don’t have extensive experience, it’s your passion and values we are interested in.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- This is a fixed-term apprenticeship - your contract lasts for the duration of the scheme
- Once completed, you’ll be supported with career development, employability training, and networking opportunities to help you take your next step - whether that’s at the BBC or elsewhere in the industry
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
earlycareersrecruitment@bbc.co.uk
The reference code for this apprenticeship is VAC1000349833.
Apply now
Closes in 6 days (Thursday 13 November 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.