Digital Apprenticeship - Enterprise technology
BP P.L.C.
Surrey (TW16 7LN)
Closes on Wednesday 31 December 2025
Posted on 5 November 2025
Contents
Summary
Our digital apprenticeship programs are 2 years long. During this time, you’ll work on different projects alongside learning day to day operations, to become a rounded professional.
- Wage
-
£22,100 a year
Check minimum wage rates (opens in new tab)
*A generous flexible benefits allowance *£1,500 wellbeing allowance *Annual bonus plan *Option to participate in share plans *A one off settling in allowance of £3,000
- Training course
- Applications support lead (level 4)
- Hours
-
Monday- Friday
Shifts to be confirmed
Total hours per week: 36.25
36 hours 15 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Work closely with technology experts that provide bp with critical IT services. You will learn from these experts to build your own capabilities in site/software reliability principles and IT operational support techniques
- Grow your skills through exposure to different service areas and bring these transferable skills to support the business in leveraging the capabilities of our technology solutions
- Help turn our net zero ambitions into reality
- Improve our customer experience
- Contribute to the delivery of services from internal squads and external providers to ensure business performance is in line with agreed Service Level Objectives (SLOs), business outcomes, and levels of risk and resilience
- Ensure operational integrity and operational compliance with appropriate regulatory and internal standards
- Work with DevOps based models as well as traditional outcome-based services and you will develop skills in collaborating with multidisciplinary teams to identify and resolve customer pain points, inefficiencies, and blockers to delivery
- Provide tactical advice, training and support on core technology applications (both hardware and software) enabling the delivery of application-based products and services
- Assist with the planning of IT application and infrastructure change projects, implementing, testing and rolling out software and hardware relating to these change projects
- Interact with senior stakeholders directly, both internally and externally, and as part of both the ‘front of house’ external client/customer facing team and the ‘back of house’ internal delivery team alongside, for example, learning and development and business information services colleagues
- Be responsible for their own workload and will be expected to problem solve and prioritise independently. They will deliver a ‘first line fix’ service in many cases to both internal colleagues and external clients and customers. They will maintain ownership of issues (vis-a-vis the internal user/external client) even where elements are escalated to subject matter experts
Where you'll work
BP ICBT
Chertsey Road
Sunbury-on-Thames
Surrey
TW16 7LN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Training schedule
- This apprenticeship will be aligned to the following standard: Applications support lead / Skills England for which the provider may be https://learn-tech.com/applications-support-lead/ , however the provider may be subject to change
- The formal learning will be a combination of online and in person
- A minimum of 6 hours of your working time will be protected for formal learning
Requirements
Essential qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
Other requirements
Alternative qualifications with significant coding elements may be considered Applicants with a level 3 apprenticeship qualification will also be considered
About this employer
bp is a global company that offers a world of opportunities for professionals as well as those starting out in their career. We’re guided by our purpose and ambition to become a net zero company by 2050 or sooner, and help the world get there too. What does this mean for you? It means you can expect purposeful work, world-class training and the flexibility to realize your full potential. Not to mention the chance to join a company committed to delivering more sustainable energy for all. Ready to crack on? Your perfect job match awaits.
After this apprenticeship
- There may be an opportunity to apply for a permanent role with bp
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC1000349716.
Apply now
Closes on Wednesday 31 December 2025
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