IT Support Apprentice

TELEPHONE EUROPE LTD

WEST MIDLANDS (B92 7HX)

Closes in 23 days (Sunday 30 November 2025 at 11:59pm)

Posted on 5 November 2025

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Summary

Tel Group is seeking an enthusiastic and motivated IT Support Apprentice to join our growing education support team. This role is ideal for someone starting their career in IT who is eager to gain hands-on experience across a range of technologies in both school and office environments.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9:00am - 5:00pm. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 2 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Tel Group is seeking an enthusiastic and motivated IT Support Apprentice to join our growing education support team. This role is ideal for someone starting their career in IT who is eager to gain hands-on experience across a range of technologies in both school and office environments.

You’ll work alongside experienced engineers to provide 1st line support to our education customers — resolving helpdesk tickets, assisting with hardware and software setups, and supporting day-to-day IT operations. You’ll also have the opportunity to develop skills in networking, cloud services, and cybersecurity as part of your structured apprenticeship training.

This is a fantastic opportunity to build a solid foundation in IT support within a dynamic, friendly, and forward-thinking company.

Key Responsibilities

Remote & Onsite IT Support:

  • Provide 1st line technical support via Helpdesk, phone, and email.
  • Log, prioritise, and resolve incidents efficiently, escalating when necessary.
  • Assist with installing, configuring, and maintaining hardware (PCs, laptops, printers, projectors, and classroom technology).
  • Support Office 365 and Microsoft Teams users, including password resets and general troubleshooting.
  • Provide friendly and professional support to staff and pupils of all technical abilities.

System & Network Support:

  • Assist in maintaining school networks, servers, and Wi-Fi systems under guidance.
  • Help monitor and update antivirus, patching, and backup solutions.
  • Learn to manage user accounts through Active Directory and Microsoft 365.
  • Support network connectivity and troubleshooting basic cabling or device issues.

Collaboration & Learning:

  • Work closely with senior engineers and the operations team to gain hands-on experience.
  • Shadow senior technicians during onsite visits and installations.
  • Document processes, update asset registers, and maintain accurate service records.
  • Participate in regular review meetings and on-the-job training aligned to the Level 3 ICT Apprenticeship.

Where you'll work

VIRGINIA HOUSE
56 WARWICK ROAD
SOLIHULL
WEST MIDLANDS
B92 7HX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

  • Information Communication Technician Level 3 apprenticeship standard
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 Information Communication qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4 +)
  • Maths (grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Positive attitude
  • Motivated
  • Hard-working
  • Passion for ICT
  • Hardware and software
  • Troubleshooting
  • Willingness to learn

About this employer

Providing technology solutions to organisations since 2005, Tel Group are a one-stop-shop for all your school and business technology requirements. As experts in education and business communication, IT, connectivity and security solutions, we can make a real difference to how your organisation operates. With proven experience delivering reliable solutions to over 1000 schools and businesses across the UK, we pride ourselves on providing advanced technologies and proactive support to aid a safe and efficient work environment.

After this apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme.

Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

Hello@justit.co.uk

The reference code for this apprenticeship is VAC1000349657.

Apply now

Closes in 23 days (Sunday 30 November 2025 at 11:59pm)

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