Level 3 Business Admin Apprentice

CRM Champion

PLYMOUTH (PL1 3AB)

Closes on Wednesday 31 December 2025

Posted on 5 November 2025

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Summary

CRM Champions are looking for a remote Apprentice to join their rapid growing and strong cultured team to assist with their daily administration support.

• Wage:

  £11,778 to £19,047.60, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 5 days 9am-3pm. Open to discussion on working 4 days at 9am-5pm. Occasional evening work for events and team building to be taken as toil later. 30 minutes unpaid lunch break.

  30 hours a week

• Start date:

  Thursday 1 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assisting the company in providing best service to clients by escalating customer issues and client requests to relevant team members
• Supporting the management and communication of development projects
• Learning client relationship and management skills key to a professional workplace
  Working with team members to achieve individual and company-wide goals
• Developing skills on a range of digital business systems, such as customer and stock management, reporting, booking, support ticket and payment management
• Using the Microsoft Office suite and our internal systems to produce and record accurate documentation of client processes and developments through meeting reports, spreadsheets and presentations, to support their business and the wider team

Where you'll work

8 THE CRESCENT
PLYMOUTH
PL1 3AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLS TO GROUP LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will attend sessions as part of your off the job training throughout your apprenticeship. Most aspects of your training will be delivered by the employer, where you will gain all the skills, knowledge and experience to assist you in this role. Your duties will vary from day to day, and throughout your on site learning process you will work closely with experienced members of staff.

You will have regular virtual visits from your designated assessor, who will help you and monitor your progress throughout your apprenticeship programme
 

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Creative
• Initiative

About this employer

CRM Champion works with small to medium enterprises to implement, develop and manage their Zoho Business Management systems. As a Zoho Partner we provide expert implementation and training for the Zoho One suit. And establish high-level project and process management to help businesses grow. They strive for a positive and collaborative business culture, with team members that are motivated to get involved and grow with the organisation.

After this apprenticeship

A full-time job may be offered to the right candidate on completion of their apprenticeship for either an administrator or should the candidate wish they can do further training.

Ask a question

The contact for this apprenticeship is:

SKILLS TO GROUP LIMITED

The reference code for this apprenticeship is VAC1000349654.

Apply now

Closes on Wednesday 31 December 2025

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