Business Administrator Apprenticeship
West Midlands Police
Snow Hill Queensway (B4 6NQ)
Closes in 13 days (Friday 21 November 2025)
Posted on 7 November 2025
Contents
Summary
To provide efficient clerical and administrative duties necessary to progress camera offences from a range of enforcement cameras across the West Midlands Policing area.
- Wage
-
£25,626 a year
- Training course
- Business administrator (level 3)
- Hours
-
The hours of work are 36.5hrs a week, Monday to Friday 08:00 to 16:00.
36 hours 30 minutes a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
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16
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Following set procedures to view offences that have been produced by a range of fixed cameras and input/import from original offence onto the appropriate national system e.g. Startraq/Pentip
- Maintain and update on any issues with back office enforcement equipment to ensure cameras are operational to their maximum
- Assist with the production of prosecution files in relation to detected offences.
- Provide general clerical assistance, e.g. filing, photocopying, postal dispatch, maintenance of records, statistical returns, management information, and, where appropriate, diary management
- Maintain and update both manual and computerised office systems and/or databases in accordance with departmental and force procedures
- Answer and action telephone and face-to-face enquiries
- To operate computers in respect of data input, analysis and search procedures
- To operate word-processing/typing and associated equipment, ensuring control and security of disks and maintenance of equipment
- Receive and implement updates to electronic records, e.g. call logging, using computer systems
- File and retrieve documents within an established document management system or central data file
- To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Where you'll work
Lloyd House
Snow Hill Queensway
B4 6NQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE CHIEF CONSTABLE OF WEST MIDLANDS
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will be provided in the workplace with monthly face-to-face training sessions. Supported with weekly independent study time.
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Vetting: Successful applicants will be required to pass. Recruitment Vetting and Counter Terrorism. Clearance scrutiny prior to commencing their role, which will include a full background & financial disclosure as part of the vetting process. Medical: Successful applicants will be subject to a medical assessment, which may include a drug or hearing test.
About this employer
West Midlands Police is the second largest police force in the country, covering an area of 348 square miles and serving a population of almost 2.8 million. The region sits at the very heart of the country and covers the three major centres of Birmingham, Coventry and Wolverhampton. It also includes the busy and thriving districts of Sandwell, Walsall, Solihull and Dudley. Leisure, retail and conference amenities, together with Premiership and Championship football teams, attract millions of visitors annually. The West Midlands is an area rich in diversity, with 18 per cent of its population from ethnic minority backgrounds. An average of 170,000 motorists travel through the region daily, making its motorways some of the busiest in Europe. Against this backdrop, the force deals with more than 2,000 emergency calls for help every day, as well as patrolling the streets and responding to incidents 24-hours-a-day, seven days a week.
https://www.westmidlands.police.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Upon successful completion of the apprenticeship, you will be able to apply for a permanent position it there is one available, but there is no guarantee.
Ask a question
The contact for this apprenticeship is:
West Midlands Police
Mr Manvir Tagger
manvir.tagger1@westmidlands.police.uk
The reference code for this apprenticeship is VAC1000349497.
Apply now
Closes in 13 days (Friday 21 November 2025)
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