Aspiring Leader Apprentice

BRITISH AIRWAYS PLC

West Drayton (UB7 0GA)

Closes in 12 days (Wednesday 19 November 2025)

Posted on 3 November 2025

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Summary

This apprenticeship will see you taking on several rotational placements, giving an in-depth insight into our colleague and customer experience and commercial, operations and strategy roles. You will gain the knowledge, skills and behaviours to become the type of leader we need, in our journey to A Better BA.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Chartered manager (degree) (level 6)
Hours
You will work Monday - Friday, 9.00am - 5.00pm, with a study built in during the week.

37 hours 30 minutes a week

Start date

Friday 4 September 2026

Duration

3 years

Positions available

6

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Active involvement in projects, with the opportunity to lead projects and small team
  • Communicate with key stakeholders to deliver projects or work activity on time, and building a one-team ethic
  • Prioritise workload efficiently, while delivering all tasks and accountabilities which could include project management, people management, strategic planning and reporting
  • Understand business processes and proactively identify opportunities for improvement
  • Communicate with colleagues and external parties, whether face-to-face, virtually or in writing
  • Coach and assist with the development of other colleagues in the team to maximise their potential

Where you'll work

Waterside
Harmondsworth
West Drayton
UB7 0GA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BUCKINGHAMSHIRE NEW UNIVERSITY

Training course

Chartered manager (degree) (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence.   Produce reports that clearly present information and data, using a range of interpretation and analytical processes.  Gain wide support to deliver successful outcomes
  • Plan, organise and manage resources in order to achieve organisational goals.  Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required.  Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
  • Managing budgets, controlling expenditure and production of financial reports
  • Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships.  Creative approaches to developing solutions to meet customer need
  • Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
  • Communicate clearly, effectively and regularly using oral, written and digital channels and platforms.  Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate.  Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
  • Able to articulate organisational purpose and values.  Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
  • Able to build teams, empower and motivate others to improve performance or achieve outcomes.  Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
  • Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels.  Able to contribute within a team environment.  Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback.  Work collaboratively with internal and external customers and suppliers
  • Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others.  Can manage stress and personal well-being, and confident in knowing core values and drivers
  • Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
  • Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Training schedule

Level 6 Chartered manager (degree) Apprenticeship Standard


 

Requirements

Desirable qualifications

GCSE in:

  • English (Hold or be predicted to hold) (grade 9 - 4 (A* - C))
  • Maths (Hold or be predicted to hold) (grade 9 - 4 (A* - C))

A Level in:

  • hold or be predicted to hold (grade 2 A Level passes)
  • hold or be predicted to hold (grade Level 3 Equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • We are looking to develop you into People Managers, within our Global Learning/People department

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE NEW UNIVERSITY

The reference code for this apprenticeship is VAC1000348880.

Apply now

Closes in 12 days (Wednesday 19 November 2025)

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