Business Professional Apprentice
BRITISH AIRWAYS PLC
West Drayton (UB7 0GA)
Closes in 24 days (Wednesday 3 December 2025)
Posted on 3 November 2025
Contents
Summary
We want you to meet every challenge head on in our fast-paced, collaborative culture. It could be collating and analysing Cabin Crew performance data, running meetings at Heathrow or organising an internal conference. Every step along the way, you’ll be working with, and supported by, people from different teams and business levels.
- Wage
-
£16,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 09:00 - 17:00.
37 hours 30 minutes a week
- Start date
-
Friday 18 September 2026
- Duration
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3 years
- Positions available
-
27
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Undertake administrative and general office duties to support the running of the department in which you are based e.g. taking minutes, arranging meetings, events, and preparing documents
- Active involvement in projects, leading small projects
- Collecting and analysing information and data, using a variety of sources and media, to support the development of internal insights
- Organise and manage own time effectively, and to ensure that both routine and unexpected tasks are completed promptly within relevant deadlines
- Follow procedures and processes as required while using initiative to identify and suggest improvements
- Establish and maintain effective working relationships with colleagues, to facilitate collaborative working as and when required
Where you'll work
Waterside
Harmondsworth
West Drayton
UB7 0GA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOCOMOTIVATION LTD.
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Desirable qualifications
GCSE in:
- (Hold or be predicted to hold) English (grade 9 - 4 (A* - C))
- (Hold or be predicted to hold) Maths (grade 9 - 4 (A* - C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Into one of our head office roles from collating and analysing cabin crew performance data, running meetings at Heathrow or organising an internal conference.
Ask a question
The contact for this apprenticeship is:
LOCOMOTIVATION LTD.
The reference code for this apprenticeship is VAC1000348871.
Apply now
Closes in 24 days (Wednesday 3 December 2025)
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