Care Coordinator / Administrator Apprenticeship
BOLDHEART RESOURCES LTD
Manchester (M27 5AF)
Closes in 8 days (Friday 14 November 2025 at 11:59pm)
Posted on 28 October 2025
Contents
Summary
The Care Coordinator/Administrator will support the delivery of high-quality domiciliary care by scheduling visits, maintaining accurate records, and providing administrative support to the care team, service users, and stakeholders.
- Wage
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£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Pay rises available for high performers
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 30 - 40 hours per week (to align with apprenticeship requirements), including 6 protected hours per week for apprenticeship off-the-job learning.
30 hours a week
- Start date
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Monday 24 November 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Create and manage rotas; schedule and adjust care visits to ensure continuity of care.
- Be a primary point of contact for service users, families, and staff; handle queries and escalate concerns appropriately.
- Maintain compliant records (care plans, risk assessments, MAR charts, incident logs) in line with company policy and CQC requirements.
- Assist with onboarding of new staff (right-to-work checks, training records, DBS tracking) and maintain personnel files.
- Monitor punctuality, call logs, and visit outcomes; address missed/late calls and report incidents promptly.
- Support recruitment and induction administration; coordinate supervisions and appraisals.
- Produce reports for management and contribute to audits and quality improvement.
Where you'll work
42 Chorley Road
Swinton
Manchester
M27 5AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SALFORD CITY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administration Apprenticeship standard
- Level 2 Functional Skills in Maths & English (if required)
*All training will be delivered within the workplace. You will be allocated 6 hours per week ' off the job hours' to complete any apprenticeship training/assingments/meetings. You will be paid for the time you spend training/learning and it will always be within working hours.
More training information
Your training provider will be Apprenticesjhips at Salford City College.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
- DBS check. - Knowledge of safeguarding, confidentiality etc.
About this employer
We concentrate in providing high-quality homecare services without compromising. We provide a wide range of services and cover the districts of Manchester, Salford, Swinton, and Walkden.
After this apprenticeship
Progression to full time permanent role available upon successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
SALFORD CITY COLLEGE
Abbie Thomson
abbie.thomson@salfordcc.ac.uk
07712512584
The reference code for this apprenticeship is VAC1000348574.
Apply now
Closes in 8 days (Friday 14 November 2025 at 11:59pm)
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