Business Administration Apprentice

FOCUS ON TESTING LTD

St James Square (BB5 0RE)

Closes in 23 days (Friday 28 November 2025)

Posted on 21 October 2025

---

Summary

Are you looking for a career in administration with a focus on compliance? Offering great hours and excellent exposure to all elements of customer service and administration, Focus on Testing has an opportunity for a Level 3 Business Administrator Apprentice to support the day to day running of the office. Great progression routes and variation.

• Wage:

  £14,560 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 35 hours a week Mon - Fri 9am - 4pm

  35 hours a week

• Start date:

  Monday 1 December 2025

• Duration:

  1 year 3 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for a motivated Business Administration Apprentice to support the day-to-day running of our office. The role will provide hands-on experience across administration, customer service, and compliance support, while working towards a recognised business administration qualification.
Key Duties & Responsibilities
• Administration & Office Support
o Handling incoming calls, emails, and post; directing enquiries to the right team members.
o Maintaining digital and paper records, ensuring accuracy and confidentiality.
o Preparing documents, reports, and certificates for clients (e.g., PAT test reports, risk assessments).
o Assisting with diary management, scheduling site visits, and allocating engineers.
• Customer Service
o Acting as a first point of contact for client queries, providing professional and helpful responses.
o Assisting with issuing quotes, booking jobs, and following up with clients.
o Supporting credit control activities (e.g., sending reminders for overdue payments).
• Compliance & Data Management
o Updating client compliance records on internal systems.
o Ensuring documentation is stored in line with GDPR and company policies.
o Supporting reporting for insurance and regulatory requirements.
• Team Support
o Working closely with engineers and consultants to ensure smooth delivery of services.
o Supporting marketing and business development tasks such social media.
o Assisting with general office tasks to keep operations running efficiently.

Where you'll work

The Globe Centre
Suite 13
St James Square
BB5 0RE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REALISE LEARNING AND EMPLOYMENT LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Business Administrator Level 3 apprenticeship standard, which includes:
•Knowledge, Skills and Behaviours
• Business Administrator L3 Apprenticeship Standard
•Functional skills in Maths and English if required
This will be delivered by your dedicated training provider, Realise.

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English (grade Grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Analytical Skills
• Attention to detail
• Communication Skills
• IT skills
• Logical
• Organisation skills
• Team working

About this employer

Focus On Testing Ltd is a specialist health and safety consultancy providing compliance services across the UK. We deliver Portable Appliance Testing (PAT), Fixed Wire Testing, EICR inspections, Legionella risk assessments, water sampling, and wider health & safety support. Our team works with clients in sectors such as healthcare, retail, and commercial property, helping them maintain safe, compliant workplaces

After this apprenticeship

This apprenticeship will provide a grounding in business administration within a compliance-focused consultancy. On completion, there may be opportunities to progress into roles such as Office Administrator, Compliance Coordinator, or Client Account Support.

Ask a question

The contact for this apprenticeship is:

REALISE LEARNING AND EMPLOYMENT LIMITED

The reference code for this apprenticeship is VAC1000347650.

Apply now

Closes in 23 days (Friday 28 November 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.