Receptionist/Administrative Apprentice

S & J SYNERGY LTD

Hull (HU5 1RL)

Closes in 21 days (Friday 21 November 2025 at 11:59pm)

Posted on 20 October 2025

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Summary

S&J Synergy are now looking to recruit a receptionist/administrative apprentice. You will be greeting customers & visitors offering them tea, coffee, answering phones, directing calls, taking messages, taking orders over the phone, making outgoing calls.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am to 5.00pm

35 hours a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key tasks of the role are as follows:

  • Greeting customers & visitors offering them tea, coffee
  • Answering phones, directing calls, taking messages, taking orders over the phone, making outgoing calls
  • Supplying visitors with the correct PPE before going onto site
  • Keeping office clean and tidy
  • Collecting & distributing post
  • Managing and ordering stationary supply
  • Document filing
  • Assisting all staff in their job roles
  • All other general office administration

Where you'll work

Materials Recycling Facility
The Old Tannery
Wincolmlee
Hull
HU5 1RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner apprenticeship standard:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
  • Attending weekly classes to achieve the Standard

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

About this employer

S&J Synergy undertake and manage all waste including hazardous waste streams. They are legally compliant and have the knowledge and experience to deal with any waste or technical problems.

After this apprenticeship

  • Excellent prospects for the right candidate, with potential to move onto Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC1000347295.

Apply now

Closes in 21 days (Friday 21 November 2025 at 11:59pm)

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