HR Apprentice

AQA EDUCATION

MANCHESTER (M15 6EX)

Closes on Monday 5 January 2026

Posted on 17 October 2025

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Summary

Over this two-year programme, you’ll rotate across HR teams, learning about recruitment and employee relations. We will also support you in undertaking a level 3 HR support qualification through the apprenticeship levy, HR support / Skills England.

Wage

£23,500 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday to Friday, times to be confirmed.

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • As an HR Apprentice, you’ll rotate through three core areas of our HR Department - People Services, Employee Relations, and Talent Acquisition - gaining practical experience and supporting essential people-focused processes.
  • People Services - Manage key stages of the employee lifecycle, from contracts and inductions to family leave and terminations. Respond to queries via the Service Portal, maintain accurate HR records to support payroll and reporting, and contribute to continuous improvement while upholding data protection and confidentiality standards.
  • Employee Relations - Support the review of core HR policies and assist with employee relations cases using trusted resources like ACAS and CIPD. Help prepare documentation, shadow meetings, and securely manage confidential records. Provide administrative support across processes such as absence reporting and performance plans, and learn how Occupational Health referrals support employee wellbeing.
  • Talent Acquisition - Assist with the full hiring process, from organising briefing calls and screening CVs to compiling interview questions and processing offers. Work with recruiters and business support teams to test and implement improvements to our applicant tracking system and maintain accurate supporting documentation. 

Where you'll work

DEVAS STREET
MANCHESTER
M15 6EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

REALISE LEARNING AND EMPLOYMENT LIMITED

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4+ (A-C))
  • Math (grade 4+ (A-C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Team working
  • Patience

About this employer

AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. AQA's qualifications are internationally recognised and taught in more than 40 countries around the world.

After this apprenticeship

Progress into a full-time role.

Ask a question

The contact for this apprenticeship is:

REALISE LEARNING AND EMPLOYMENT LIMITED

The reference code for this apprenticeship is VAC1000347233.

Apply now

Closes on Monday 5 January 2026

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