Customer Service Apprenticeship - Upminster
KOMPARE LIMITED
Upminster (RM14 3PJ)
Closes on Thursday 13 November 2025
Posted on 1 October 2025
Contents
Summary
Kompare Limited are looking for two new Apprentice Call Agents. You will be studying toward your Customer Service Practitioner Level 2 Apprenticeship.
- Wage
-
£15,704 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 09:00 - 17:00
40 hours a week
- Start date
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Thursday 20 November 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Do you have a passion for helping people, love talking on the phone, then this is the job for you! A great opportunity has arisen due to the vast expansion of the contact centre and we are currently looking for ambitious and vibrant apprentices to join our established team based in Upminster, Essex.
All our current agents are trained on multiple call campaigns that we manage for the largest insurers in the UK. The apprentices will have the opportunity to join our team, have extensive training in all call campaigns that we manage, giving the apprentices the chance to work on varied products. We have a bespoke CRM system which they will be given full training of how to use.
Your role will include:
- Calling insurance applications as they fall in our live CRM system
- Building relationship with the applicants, to ensure their experience is of the highest quality
- Filtering the applicants insurance needs and connecting them to the correct insurer
- Managing applicants call needs, such as booking call backs, in some cases being able to offer them multiple brokers to receive quotations
- Ensuring the CRM system is updated with relevant notes, that may be relevant to the insurer
- Using your communication skills to to connect the client with the Broker with a seamless transition
Benefits include:
- On site Parking available
- Smart Casual Dress Code
- Call Transfer Bonus schemes
- We are always running fun incentives, for example leaving early or other small rewards
Where you'll work
Unit 8, Saxon House, Upminster Trading Park
Upminster
RM14 3PJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PARAGON EDUCATION & SKILLS LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years.
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early
About this employer
Kompare Limited, is an insurance contact centre for the leading insurance providers across the UK. As an Apprentice Call Agent, you’ll be the voice of our company, helping customers who have applied for varied insurance products, managing the calls and connecting the client to the correct broker for their insurance quotes. Developing your communication skills to connect the client with the Broker with a seamless transition. Working towards a Level 2 Customer Service Practitioner Qualification.
After this apprenticeship
- Possibility of a full time role after the completion of the Apprenticeship
Ask a question
The contact for this apprenticeship is:
PARAGON EDUCATION & SKILLS LIMITED
The reference code for this apprenticeship is VAC1000344558.
Apply now
Closes on Thursday 13 November 2025
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