Customer Service apprenticeship
TCS Geotechnics
WIGAN (WN5 0LA)
Closes on Saturday 29 November 2025
Posted on 1 October 2025
Contents
Summary
TCS Geotechnics is offering an exciting opportunity for an aspiring Customer Service apprentice to begin their career.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Rate will be set between £7.55 & £11.44 to begin based on age / experience etc.
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday, shifts to be confirmed (likely 9.00am - 5.00pm).
40 hours a week
- Start date
-
Sunday 30 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Responsibilities & Duties include -
- Assist the sales team in the preparation of sales proposals when required
- Support in the preparation marketing content working with Marketing & Sales
- Track quotations and follow up with clients
- Track incoming enquiries and provide a win/loss analysis report for the GM
- Ensure project cost analysis is regularly updated in line with the win/loss analysis report.
- Inputting sales orders as advised by the sales team & creating purchase orders when required
- Answering telephone calls & passing on messages.
Desired skills & qualities -
- Self-motivated and a drive to progress
- Excellent attention to detail
- Creative and an ability to think outside the box
- Excellent telephone manner and the ability to work as part of a team
- IT skills including a basic knowledge in Excel, Word & Outlook
Where you'll work
UNIT 2 & 5 TETBURY CLOSE
MARTLAND MILL BUSINESS PARK
WIGAN
WN5 0LA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
1ST2 ACHIEVE TRAINING LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
All training will take place at the workplace via tutor led monthly sessions. A Level 3 Customer Service qualification will be gained on successful completion taking approx. 18months.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
About this employer
TCS Geotechnics are a leading provider of specialist geotechnical products for the construction and civil engineering industries. We have established a strong reputation across these sectors for fast and efficient service supporting merchant customers with high quality competitively priced products and systems. We provide a broad range of market leading geosynthetics and other geotechnical products and from our extensive stock we can offer next day delivery anywhere in the UK.
https://www.tcs-geotechnics.co.uk/ (opens in new tab)
Company benefits
• Company pension • Gym membership • Health & wellbeing programme
After this apprenticeship
Long term future career prospects are available on successful completion of the apprenticeship period.
Ask a question
The contact for this apprenticeship is:
1ST2 ACHIEVE TRAINING LIMITED
Amy
amy@1st2achieve.co.uk
The reference code for this apprenticeship is VAC1000344515.
Apply now
Closes on Saturday 29 November 2025
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