Business Administration Apprentice
IORA DENTAL HEALTH AND HARMONY
ESSEX (RM1 3RT)
Closes in 8 days (Saturday 21 February 2026 at 11:59pm)
Posted on 12 February 2026
Contents
Summary
This role involves managing calls, organizing meetings, and overseeing logistics. Responsibilities include coaching colleagues, improving processes, problem-solving, and maintaining a clean office. You'll also assist with client relations, marketing, and admin duties while ensuring productivity, multi-tasking, and strong communication.
- Wage
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£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday, 8.45am to 6.00pm.
37 hours 30 minutes a week
- Start date
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Monday 2 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Making and receiving phone calls
- Access to information or data which can be analysed
- Proactively support/coach 2 or more colleagues to produce documents
- Enough authority to challenge working practices/procedures (to improve them)
- Being in a position to communicate with external customers/stakeholders
- Manage meetings (organise, take minutes & chair)
- Manage logistics (arrange travel or managing how resources are acquired, stored, and transported to final destination)
- Organise, plan and lead projects to improve a process or operation proactively
- Problem solving, make suggestions and decision making
- Make sure the office is kept to a high standard of cleanliness and is presentable at all times
- Be able to handle several things at the same time without getting frustrated or letting that frustration flow over to the way clients are dealt with
- Exceptional organisational skills to keep your work environment tidy and comfortable as well as to perform assignments efficiently
- The Business Administrator must make it a priority to learn all about the company policies and procedures
- Educating clients about what products/services are available and how to purchase them
- Meet and greet visitors in a friendly and professional manner
- Building professional relationships with clients
- Acting as a personal assistant to the Practice Owner and Managers
- General administrative duties including staying up to date on new products, services and policies
- Participate in marketing events
- Help always promote the businesses
- Will come up with ideas about promotions
- Will be required to work weekends with time of during the weekdays
- Strong effective communicator in writing and interpersonal communication
- The ability to increase productivity and continuously improve methods, approaches and departmental contribution while remaining cost-sensitive
- Demonstrated commitment to evidence-based, measurable products, services and activities
- Strong IT skills, particularly MS Word and Excel
- Strong commitment and interest in the day to day running of the company
- Punctuality is expected at all times
- Multi-tasking and accepting constructive criticism is essential
- Outgoing, confident and a bubbly personality
Where you'll work
UNIT H9/H10 LAURIE WALK
THE LIBERTY
ROMFORD
ESSEX
RM1 3RT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
About this employer
Iora is an innovative retail dental brand delivering a unique environment which integrates specialist dental and other well-being treatments
After this apprenticeship
The apprenticeship will enable progression into senior administrative or practice management roles within the dental sector.
Ask a question
The contact for this apprenticeship is:
EDUCATION AND SKILLS TRAINING & DEVELOPMENT LIMITED
The reference code for this apprenticeship is VAC1000344336.
Apply now
Closes in 8 days (Saturday 21 February 2026 at 11:59pm)