Administrator Apprentice
Change Grow Live - Phoenix Mill - Manchester
Phoenix Mill (M4 7HY)
Closes in 27 days (Thursday 23 October 2025)
Posted on 25 September 2025
Contents
Summary
To work within the learning environment at CGL to gain experience in order to develop the skills and knowledge which will assist you to complete your qualification and progress in your career. You will support the administrative team at the project named above (Be Smoke Free), learning about and contributing to the organisation.
- Wage
-
£15,038 a year
- Training course
- Business administrator (level 3)
- Hours
-
37.5 hours per week, on a shift pattern basis. Exact days and shifts to be confirmed.
37 hours 30 minutes a week
- Start date
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Thursday 30 October 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This may include evening and weekend working. You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.
Your general roles and responsibilities will include:
- As the first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
- To ensure effective processing of correspondence, diary management and scheduling of meetings etc.
- To take minutes at team and other meetings.
- To assist with the maintenance of a general filing system within the project.
- To assist in monitoring and ordering to meet office requirements.
- To assist in maintaining and balancing local petty cash systems under the direction of the administrators.
- To carry out photocopying as required.
- To assist admin in ensuring record-keeping and communication within the project are maintained.
- To gain an understanding of operational requirements of the project base & Senior Management as required, e.g. room bookings, travel arrangements etc.
- Support with your studies: 1 day per week will be provided for dedicated study time. If additional study time is required, then this can be negotiated with Line Management.
In carrying out the above duties, the post holder will:
- Work flexibly across operational sites as required.
- Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.
- Seek to improve personal performance, contribution, knowledge, and skills.
- Participate in appraisal, training, and supervision processes.
- Keep abreast of developments in services and practice relevant to the aims of the service.
- Ensure the implementation of all CGL policies.
- Contribute to maintaining safe systems of work and a safe environment.
- Undertake other duties appropriate to your role.
As an Administrator Apprentice at Change Grow Live – Phoenix Mill, you will be working towards the Business Admin Level 3 Apprenticeship, over the duration of 15 months, alongside your daily roles and responsibilities.
Where you'll work
Phoenix Mill
M4 7HY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Apprenticeship L3, including Functional Skills in Maths and English.
Requirements
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Team Working
- Organisation Skills
Other requirements
The key dates provided should be used as a guide only, should the right candidate be found, the position will close early.
About this employer
CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.
After this apprenticeship
On going training and development within the business.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000343882.
Apply now
Closes in 27 days (Thursday 23 October 2025)
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