Field Service Technician Apprentice

WESTERMO DATA COMM LTD

SOUTHAMPTON (SO31 7GA)

Closes on Sunday 16 November 2025

Posted on 24 September 2025

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Summary

We are seeking a driven, motivated, and versatile apprentice to join our technical support team. In this apprenticeship, you’ll gain hands on experience working with operational networks that support Critical National Infrastructure. You’ll develop the key skills to configure, maintain, and troubleshoot industrial grade networking equipment.

Wage

£19,500 a year

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On Completion of apprenticeship - Company supplied vehicle / Cash allowance

Training course
Information communications technician (level 3)
Hours
Monday - Friday (flexible working pattern)

37 hours a week

Start date

Monday 1 December 2025

Duration

1 year 10 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Field Service Technician Apprentice will be responsible for the following duties:

  • Provide first line technical support via telephone, Teams and email following company procedures
  • Work with colleagues to help solve 2nd and 3rd line support cases
    Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises
  • Prepare and maintain training equipment
  • Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports
  • Conduct Wireless site surveys and create reports for the Westermo range of RF related products
  • Create and maintain documentation on the connectivity and configuration of products, eg application notes for customers and internal engineering notes
  • Assist sales staff in demonstrations of equipment
  • Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products
  • When necessary assist other members of staff in the testing of customer returns
  • Provide feedback on customer requirement and possible product or services opportunities
  • Testing of new product firmware releases and new functions
  • Occasional testing of 3rd Party products/software for use with Westermo products
  • Any other tasks or duties required by the company

Where you'll work

14 TALISMAN BUSINESS CENTRE
DUNCAN ROAD
PARK GATE
SOUTHAMPTON
SO31 7GA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PETA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 IT Support Technician Apprenticeship Standard
  • You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham
  • You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Requirements

Essential qualifications

GCSE in:

  • English (grade C/4)
  • Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Problem solving skills
  • Full clean UK driving licence
  • Willing to travel within UK
  • Willing to travel (Ireland)
  • Can stay away from home
  • Excellent communication skills
  • Good presentation skills

Other requirements

Any offer of employment will be subject to an individual undergoing an enhanced DBS check. The successful candidate must be 20+ years due to vehicle insurance.

About this employer

Westermo designs and manufactures data communications products for mission-critical systems in physically demanding environments. The products are used both in social infrastructure, such as transport, water and energy supplies, as well as in process industries, such as mining and petrochemical. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia. Westermo also have a number of partners based in other key markets around the world.

https://www.westermo.com/uk/ (opens in new tab)

Company benefits

Company Laptop, Mobile Phone & Home Working Bundle. Additional Benefits Include (after probationary period). Private Health Insurance: discounted gym membership and rewards program. Life Insurance & Income Protection.

After this apprenticeship

  • Upon successfully completing the apprenticeship, the right candidate could be offered a full-time, permanent position
  • This isn’t just a job; it’s the start of a career, with plenty of opportunities for growth, development, and progression within the company

Ask a question

The contact for this apprenticeship is:

PETA LIMITED

The reference code for this apprenticeship is VAC1000343256.

Apply now

Closes on Sunday 16 November 2025

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