Virtual PA Apprentice

MYRUBY

Colchester (CO4 9YQ)

Closes on Saturday 28 February 2026

Posted on 14 January 2026

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Summary

Are you professional, confident and motivated? My Ruby have a fantastic opportunity to join the team of virtual PA's at their Colchester office.

Wage

£18,200 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, shifts to be confirmed.

35 hours a week

Start date

Sunday 1 March 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Call Handling PA/Receptionist

Proposed list of duties:

"Ruby" answers incoming calls on behalf of her clients and handles them in one of the following ways;

  • Provides the information the caller wants and then passes on the details to her client
  • Puts the caller through to the relevant contact
  • Takes a comprehensive message which is forwarded via email, phone or SMS
  • Accesses online diary systems to book and amend appointments

Where you'll work

780 The Crescent
Colchester Business Park
Colchester
CO4 9YQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THELIGHTBULB LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will achieve your Level 2 Customer Service Practitioner Apprenticeship Standard
  • There are workshops you will need to attend which are tutor led but delivered via Teams
  • You will have a mentor for one to one teaching and learning
  • In-house training will be given to suppoer specifics of the role

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

MyRuby provides a personalised telephone reception, virtual PA and diary management service for offices and clinics across the UK, from our office in Colchester. To our clients My Ruby is an extension of their business - someone they can trust to handle their calls when they are either unavailable or unable to take the call.

https://myruby.co.uk/ (opens in new tab)

After this apprenticeship

  • Ongoing training and development for the right candidate, upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

The reference code for this apprenticeship is VAC1000342014.

Apply now

Closes on Saturday 28 February 2026