Hull City Council Service Support Apprentice - Legal Services
Kingston upon Hull City Council
Hull (HU1 2AA)
Closes in 19 days (Sunday 28 September 2025 at 11:59pm)
Posted on 8 September 2025
Contents
Summary
Hull City Council's Legal Service Team have a fantastic opportunity for a confident and enthusiastic Administration Apprentice. As a key member of the team, you will assist and provide administrative support for the Town Clerk's Services. There are 3 key areas you may be asked to support with; projects, service support and local land charges.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Shifts to be confirmed
37 hours a week
- Start date
-
Monday 6 October 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties may include:
- Answering the telephones in a professional manner and distributing messages where required and answering queires where possible
- Photocopying
- Scanning
- Filing & indexing
- Basic typing
- Processing and distributing post
- Taking legal documents to and from the Courts
- Providing support to teams within Town Clerk Service as required
- Basic financial processes and the understanding of client billing with the support of a graded member of staff
Where you'll work
Alfred Gelder Street
Hull
HU1 2AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KINGSTON UPON HULL CITY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
More training information
- Advanced Business Administration Level 3
- End Point Assessment (EPA)
- Functional Skills in maths, English if required
- Regular training and development sessions to meet the needs of the employer and the apprentice
Requirements
Desirable qualifications
GCSE in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Analytical skills
- Team working
- Initiative
About this employer
Hull City Council's Service Support provides administrative support to the Town Clerk's Service, and in particular the teams within Legal Services. Service Support provides a range of administrative support including arranging meetings, minute taking, transcribing audio files, typing, scanning, electronic and physical filing, archiving, basic financial transactions, monitoring, maintaining databases and data entry. From time to time, Service Support provides support to other teams within the Town Clerk's Service including Civic Office, Committee Services, Customer Feedback Team, Electoral Services, Information Governance, I.T, Local Land Charges and Scrutiny Team.
After this apprenticeship
- The successful candidate will be given the opportunity of full-time employment upon completion of the advances apprenticeship if available
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Kingston upon Hull City Council Employer Engagement Team
business.engagment@hullcc.gov.uk
01482614157
The reference code for this apprenticeship is VAC1000340956.
Apply now
Closes in 19 days (Sunday 28 September 2025 at 11:59pm)
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