9590 - Operational Support Grade - HMP North Sea Camp (Prison Support Role) apprenticeship

HM Prison & Probation Service

Boston (PE22 0QX)

Closes in 12 days (Thursday 18 September 2025)

Posted on 5 September 2025

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Summary

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Wage

£29,432 a year

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Training course
Customer service practitioner (level 2)
Hours
Click apply to see full details of the working week for this apprenticeship.

37 hours a week

Start date

Friday 19 September 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.

Where you'll work

North Sea Camp
Croppers Lane, Freiston
Boston
PE22 0QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

To be confirmed

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Physical fitness
  • Driving licence

About this employer

You can see full details of this apprenticeship on Civil Service Jobs.

https://www.gov.uk/government/organisations/hm-prison-and-probation-service (opens in new tab)

After this apprenticeship

You can see full details of this apprenticeship on Civil Service Jobs.

 

Ask a question

The contact for this apprenticeship is:

To be confirmed

The reference code for this apprenticeship is VAC1000340632.

Apply now

Closes in 12 days (Thursday 18 September 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.