IT Support Apprentice (Innovate Healthcare Services)

INNOVATE HEALTHCARE SERVICES LTD

WARWICK (CV34 5BW)

Closes in 29 days (Friday 26 September 2025 at 11:59pm)

Posted on 28 August 2025

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Summary

The role of the ICT Support Officer is to gain experience supporting a wide range of ICT systems and services. Under the guidance of experienced professionals, they will assist in resolving technical issues, and/or contribute to exciting new projects, and develop the skills needed to thrive in the digital world.

Wage

£25,147 a year

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Training course
Information communications technician (level 3)
Hours
Monday to Friday. Shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To maintain effective working relationships, both within their own team and with wider stakeholders.
  • To use appropriate methodologies, tools and best practice as directed by their supervisor.
  • To understand and adhere to company policies and procedures in their work area.
  • To undertake duties to meet the needs of the service and work within established service level agreements.
  • To adhere to monitoring, compliance, and audit procedures.
  • To assist in business application support within their work area and undertake tasks utilising agreed standards and procedures and work with periodic supervision.
  • To assist colleagues in regular liaison and provide professional advice and support to a wide range of internal and external stakeholders.
  • To be responsible for maintaining their own knowledge and skill sets across a wide range of applications, as directed by their supervisor.
  • Undertake training and maintain knowledge in end user applications, including our clients’ main patient management and clinical systems.
  • To contribute to the evaluation of business processes and, using best practice, identify options for improving efficiency and effectiveness of operational delivery.
  • Engage in floor walking in our hospitals to provide proactive troubleshooting of IT technical and end user systems issues, endeavouring to resolve issues first time through own knowledge or through an understanding of the wider Innovate resource who can provide support.
  • To contribute to the development of information technology security policies, standards and guidelines and maintain an awareness of associated risks and issues.
  • To undertake and monitor changes to live application environments under direct supervision of senior colleagues, escalating any emergent risks or issues that are identified.
  • To investigate faults within the assigned work area, using appropriate diagnostic tools and techniques and seek guidance on their resolution as necessary.
  • To be responsible for understanding and complying with the General Data Protection Regulation and communicate risks and issues as appropriate.
  • To prioritise and promptly diagnose incidents and problems in accordance with agreed procedures, escalating if unresolved or requiring specialist or managerial direction.
  • To escalate issues which cannot be resolved locally to supplier support services as per agreed procedures, track the progress of escalated issues and liaise with suppliers to enable resolutions.
  • Assist with continuous improvement to practices in their work area by maintaining an awareness of advancements in information technology and their relevance to Innovate Healthcare Services and evaluating business processes throughout their programme.
  • Support & Collaboration: Work closely with team members and stakeholders, providing professional advice and assistance while maintaining effective relationships.
  • Technical & Operational Duties: Assist with IT support tasks, troubleshoot issues, follow procedures, and contribute to improving business processes and service delivery.
  • Learning & Compliance: Stay up to date with systems and applications through training, while adhering to company policies, data protection regulations, and security standards.

Where you'll work

LAKIN ROAD
WARWICK
CV34 5BW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Organisation skills
  • Team working
  • Customer service skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Ability to manage own workload
  • Adaptability and flexibility

About this employer

Innovate Healthcare Services is a joint venture company of South Warwickshire University NHS Foundation Trust and George Eliot Hospital NHS Trust, providing digital and technology services across Warwickshire and beyond. Formed in December 2021, we are a team of just over 200 colleagues leading a new era of digital healthcare putting both patient care and innovation at the heart of everything we do.

Company benefits

• The People's Pension - 5% employer contribution and 4% employee • Parking is available • 27 days plus bank holidays

After this apprenticeship

Following successful completion of the course, there would be an opportunity for a permanent position on our Service Desk.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Leia Knights

LeiaKnights@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000339194.

Apply now

Closes in 29 days (Friday 26 September 2025 at 11:59pm)

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