Contract Administrator apprenticeship

EM1 LTD

Hull (HU3 4AY)

Closes in 29 days (Friday 19 September 2025 at 11:59pm)

Posted on 21 August 2025

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Summary

EM1 Ltd are offering the opportunity to join their team of Contract Administrators and complete an apprenticeship. You will gain valuable experience in a range of customer service roles, including telephone receptionist, making appointments and full use of the Microsoft Office suite, including SharePoint, Excel, Word and Outlook.

Wage

£15,311.40 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 5.00pm. Early finish on Fridays at 4.00pm.

39 hours a week

Start date

Monday 29 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Telephone reception, calling clients, making bookings
  • Using Microsoft Office, Excel, Word, Outlook and SharePoint
  • General office duties

Where you'll work

em1 Ltd
Unit 29 Boulevard Factory Estate
Hull
HU3 4AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MCARTHUR DEAN TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship Standard:

  • Functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • One-to-one tutor assessor support in the workplace
  • Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
  • Level 2 Customer Service qualification upon successful completion of the apprenticeship

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

em1 Ltd are what to do if you discover or accidentally disturb asbestos during your work. em1 Ltd was established in 2016 by Gill Elstob and Daniel Francis. Our aim is to plan and undertake quality workmanship with our reliable and competent staff to deliver a right-first-time service.

After this apprenticeship

  • The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

Julie@mcarthurdean.co.uk

01482 307357

The reference code for this apprenticeship is VAC1000338440.

Apply now

Closes in 29 days (Friday 19 September 2025 at 11:59pm)

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