IT Apprentice

THINK CLOUD INC. LTD

HULL (HU1 4BG)

Closes in 25 days (Monday 15 September 2025 at 11:59pm)

Posted on 20 August 2025

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Summary

Think Cloud are an award-winning company, currently looking for an IT Apprentice to join their Helpdesk team. This is a fantastic opportunity to kickstart your career in tech while making a real difference to the youth of Hull and contributing to the ever-growing pace of AI within today’s economic climate.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, shifts TBC

40 hours a week

Start date

Tuesday 16 September 2025

Duration

1 year 2 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answer incoming helpdesk calls in a professional and friendly manner
  • Triage support tickets and assign them to the appropriate team
  • Log and update tickets accurately in our system
  • Provide excellent customer service and support
  • Learn and grow within a fast-paced IT environment

Where you'll work

THE DEEP BUSINESS CENTRE
TOWER STREET
HULL
HU1 4BG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Apprenticeship in Customer Service Practitioner consisting of:

  • Level 2 Standard in Customer Service Practitioner
  • Level 1 Functional Skills in Mathematics
  • Level 1 Functional Skills in English 

You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. 

More training information

This apprenticeship will start on a Level 2 Customer Service Practitioner Apprenticeship. Once this has been completed and achieved, you will progress to the Level 3 Information Communications Technician Apprenticeship. 

Requirements

Desirable qualifications

GCSE in:

  • English (grade 3)
  • Maths (grade 3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative

About this employer

We are an Award-Winning team located in Hull (5-time “Britain’s 50 Best Managed IT Companies), built on earned knowledge acquired over 19+ years helping Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, Financial sectors. With the company now growing to support more than 150 customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.

https://www.think-cloud.co.uk/ (opens in new tab)

After this apprenticeship

After the apprenticeship, there may be an opportunity for you to advance in the workplace or go onto higher education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hullbusiness.co.uk

01482211714

The reference code for this apprenticeship is VAC1000337989.

Apply now

Closes in 25 days (Monday 15 September 2025 at 11:59pm)

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