Business Administrator/Receptionist Apprentice
ENIGMA HEALTHCARE LIMITED
TARPORLEY (CW6 0AT)
Closes on Tuesday 23 September 2025
Posted on 19 August 2025
Contents
Summary
To ensure all administrative activities for Enigma Healthcare are carried out efficiently and effectively. To provide administrative support for the running of the clinics. On the job training at the work place. You will receive a Level 3 Business Administrator apprenticeship qualification.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday - 8am to 4pm or 9am to 5pm - 30 min lunch break
37.5 hours
37 hours 30 minutes a week
- Start date
-
Monday 29 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a highly motivated individual to provide a high standard ofadministrative/clerical support for Enigma Healthcare (EH).
The main duties of the job include:
- Organising the clinical diaries, typing clinic letters/referrals and
associated documentation as required and ensuring smooth running of the clinics - Arranging clinic appointments and liaising with patients
- Preparing documentation pre/post clinic including sending post op information
- Working with the wider team to ensure day to day running of specified services are met.
- Identify improvement of systems and processes to increase efficiency
- Ensure that patient experience and quality of care is considered at all times
- Develop and maintain effective communication both within the clinical and administration team.
- Use own initiative, as well as working as part of a team.
- Work with the team in preparation for CQC inspections
- Assist when required, with service development
- Proactive thinking in relation to delivering all EH services
- At times might be required to communicate complex and sensitive information
- Assist with the initial response to complaints and escalate as appropriate
- Front of house delivery, ensuring a professional and courteous manner at all times
- Assist with patient pathway management
- Taking payments
- Ensuring referrals are processed efficiently
- Action incoming emails and enquiries in an effective manner
- Scanning of patient related documentation and uploading to healthcare records as required
- Input data into the patient healthcare records as necessary
- Support clinical staff with general administrative tasks as requested.
- Carry out daily/weekly checks upon request, with the possibility of partaking in audits as required.
- Ensure clinic rooms are clean and tidy following clinics
- Ensure the safety of yourself, colleagues and customers in the centre.
- There may be on occasions a requirement to carry out other tasks as the service expands.
- Provide administrative support to Dermatology Consultants such as typing letters, invoicing for
insurance claims etc.
Where you'll work
76 HIGH STREET
TARPORLEY
CW6 0AT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MACCLESFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The apprentice will get on the job training at the workplace meaning that there is no day release to Macclesfield College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C+)
- Maths (grade 4/C+)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Patience
- Positive attitude
About this employer
Enigma Healthcare in Tarporley offers high-quality diagnostics and treatments across specialties, with no waiting lists. We provide personalised, patient-centred care, ensuring tailored treatment plans and a seamless healthcare experience.
After this apprenticeship
After completion of your apprenticeship you will potentially have the opportunity to progress onto full time positions within the business.
Ask a question
The contact for this apprenticeship is:
MACCLESFIELD COLLEGE
Maxim Business Training
apprenticeshiprecruitment@macclesfield.ac.uk
01625410022
The reference code for this apprenticeship is VAC1000337857.
Apply now
Closes on Tuesday 23 September 2025
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