Apprentice Administration Assistant and Receptionist
The Weardale Practice
CO DURHAM (DL13 2XD)
Closes in 14 days (Tuesday 26 August 2025 at 11:59pm)
Posted on 11 August 2025
Contents
Summary
Weardale Practice are looking to recruit a motivated Business Administrator Apprentice to work in a busy, rural, medical practice.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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37.5 hours per week arranged between 8:00am and 6:00pm Monday – Friday.
37 hours 30 minutes a week
- Start date
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Monday 15 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The following are the core responsibilities of the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
Administration
- Process incoming and outgoing mail (electronic and hardcopy)
- File and store records as required (electronic and hardcopy)
- Photocopy documentation as required.
- Process changes to patient registration, deduction of record and new patient registration.
- Input data into the patients’ healthcare records as necessary.
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately.
- Welcome patients and visitors to the practice, directing requests appropriately.
- Support all clinical and management staff with general administrative tasks as requested.
- Manage all queries as necessary in an efficient manner.
- Monitor and maintain the reception area and noticeboards.
- Scan patient-related documentation and attach scanned documents to patients’ healthcare records.
- As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently.
- Prepare patient records for summarising and scanning.
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition.
- Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately.
- Process patient requests for appointments.
- Process repeat prescription requests.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Enter read/SNOMED CT code data.
- Data entry of new and temporary registrations and relevant patient information as required.
- Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team.
Where you'll work
DALE STREET
STANHOPE
CO DURHAM
DL13 2XD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will work entirely on-site at Stanhope Practice 5 days per week with 6 hours set aside to complete college work.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 / A*-C / Level 2)
- Maths (grade 9-4 / A*-C / Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Clear, polite telephone manner
About this employer
A busy NHS medical practice based in the rural town of Stanhope in the Durham Dales.
After this apprenticeship
On successful completion of the apprenticeship there are likely to be opportunities to progress within the practice.
Ask a question
The contact for this apprenticeship is:
BISHOP AUCKLAND COLLEGE
David Brough
david.brough@bacoll.ac.uk
01388 743164
The reference code for this apprenticeship is VAC1000336518.
Apply now
Closes in 14 days (Tuesday 26 August 2025 at 11:59pm)
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