Apprentice administrator and Care co-ordinator
POTTON KARE SERVICES LIMITED
Basildon (SS14 1GJ)
Closes in 10 days (Friday 22 August 2025 at 11:59pm)
Posted on 8 August 2025
Contents
Summary
Potton Social Care Services has an exciting opportunity for an Apprentice Admin / Care Co-ordinator to join our team in Basildon. We're looking for an enthusiastic and committed individual to support our care coordinators and administrative staff in a busy social care agency environment.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Nothing will affect the wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am to 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Processing referrals from local authorities
- Allocating Support Workers to new referrals and updating them on the intervention package details
- Attending team meetings
- Creating rotas and allocating staff to cases
- General admin duties such as setting up case files, filing reports, and inputting information into internal systems
- Assisting with financial quotes and queries
Where you'll work
Church Walk House
Great Oaks
Basildon
SS14 1GJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 Apprenticeship Standard
- The training will be on-site at work and 6 hours of off-the-job training per week
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
About this employer
Our agencies offer support across all areas within the Social Care sector including family support, CQC regulated care for children and independent parenting assessments. Established over a decade ago, Potton Kare Services has grown a team of committed Family Support Workers, Health Care Workers, Mentors, Contact Supervisors and Independent Social Workers experienced in supporting children and their families. Our dedicated Directors and Managers are passionate about promoting change to improve the lives of children and are proud of the relationships we have established with the Local Authorities, schools, solicitors and other organisation's we work with.
After this apprenticeship
- Permanent role with the business
Ask a question
The contact for this apprenticeship is:
CITY SKILLS LIMITED
The reference code for this apprenticeship is VAC1000336300.
Apply now
Closes in 10 days (Friday 22 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.