Steadplan Leeds-Parts Advisor Apprenticeship
STEADPLAN LTD
LEEDS (LS12 5JB)
Closes in 20 days (Thursday 28 August 2025 at 11:59pm)
Posted on 7 August 2025
Contents
Summary
Working within the Parts Department. Blended learning.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday (maybe occasional weekend shifts).
40 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Handling, receiving stock, payments, procedures, identifying, sourcing and ordering parts.
- Monitoring and solving customer problems/enquiries and processing customers’ orders.
- The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme – ECAT.
- A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Where you'll work
ASHFIELD WAY
WHITEHALL ROAD IND ESTATE
LEEDS
LS12 5JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Visited within the workplace every 28 days by a skills coach
Train at the state-of-the-art MAN Training Academy in Manchester, every 6-8 weeks.
More training information
- Skillnet will provide a mixture of Virtual and face to face teaching sessions
- You will visit the training academy evey 6-8 weeks
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Creative
- Patience
About this employer
We’re proud of the vibrant culture we’ve created here at Steadplan. You’ll find a close-knit family feel, a modern and inspiring working environment, purpose-built facilities and access to state-of-the-art tools and technology. We also offer a range of impressive perks and benefits
Company benefits
Life assurance. Private healthcare. Paid licence renewals. Annual bonus. Referral scheme. Cycle-to-work scheme. Company pension scheme. Manufacturer training programs. My Staff Shop rewards and wellbeing portal.
After this apprenticeship
Full-time Service Advisor.
Mentor.
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Cheryl Harman
cheryl.harman@skillnet.org.uk
07824095862
The reference code for this apprenticeship is VAC1000336229.
Apply now
Closes in 20 days (Thursday 28 August 2025 at 11:59pm)
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