Apprentice Trust Administrator

JAMES HOPKINS TRUST

GLOUCESTER (GL4 3TR)

Closes in 16 days (Thursday 28 August 2025 at 11:59pm)

Posted on 30 July 2025

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Summary

You will work as part of the Charity team, providing administrative support making a positive contribution to the team and the wider Organisation by playing an active role in growing excellent working relationships within all areas of JHT, such as families, volunteers and staff members.

Wage

£20,634 a year

Check minimum wage rates (opens in new tab)

Annual wage will depend on age and hourly rates. Aged 21 and over £12.21 per hour. Aged 18-20 £10.00 per hour.

Training course
Business administrator (level 3)
Hours
Monday to Friday, 9.00am to 4.00pm, which includes unpaid lunch break of 30 minutes.

32 hours 30 minutes a week

Start date

Monday 29 September 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties will include:

  • Financial duties
  • Administration of HR
  • Confidential filing
  • Administer data
  • Fundraising support
  • Assist with writing letters and communications
  • Answering telephone calls
  • Front of house reception
  • Administration for our larger signature events, and preparing the daily post and arranging couriers as required

Where you'll work

KITES CORNER
NORTH UPTON LANE
BARNWOOD
GLOUCESTER
GL4 3TR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Workplace delivery

More training information

Through a range of e-learning, face to face and on the job, competency-based training, each team member will receive the necessary training and development opportunities to feel confident and succeed in your role

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Customer care skills
  • Number skills
  • Team working

About this employer

The James Hopkins Trust is a registered charity, established in 1989. Our journey began with a single vision – to make a positive impact on the lives of children who face severe health challenges. Over the years, we have grown and evolved, but our commitment to the children and families we serve remains unwavering. Our free nursing led respite care for your child can be received in your own home, or at our purpose-built respite centre, Kites Corner in Gloucester, where we offer a variety of activities for children to enjoy. We provide specialist care for babies and children up to the age of 6 who have life limiting or life-threatening conditions whilst also supporting their families.

https://www.jameshopkinstrust.org.uk/meet-the-team/ (opens in new tab)

Company benefits

JHT offers a salary package with hourly rates aligned to the NHS & enhanced sickness & maternity pay. Blue Light card. 30 days annual leave including bank holidays (pro rata). A uniform is provided of a polo shirt and hoodie.

After this apprenticeship

  • Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer Training and Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000334673.

Apply now

Closes in 16 days (Thursday 28 August 2025 at 11:59pm)

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