Business Administration Apprenticeship Level 3 - Operations

PHOTONIC UNIVERSE LTD

ORPINGTON (BR5 3QB)

Closes on Monday 15 September 2025

Posted on 23 July 2025

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Summary

Photonic Universe Ltd is one of the leading UK suppliers of solar and wind power products based in Orpington, South-East London. Our Business Administration Apprenticeship offers the perfect blend of studying and working in our Operations Department at the same time.

Wage

£18,000 a year

Check minimum wage rates (opens in new tab)

In addition to earning a salary, as an Apprentice you will: - Have 27 fully paid holiday days plus public holidays; - Receive a sick pay allowance to ensure your well-being; - Embrace a casual dress code and a supportive, friendly team atmosphere.

Training course
Business administrator (level 3)
Hours
Monday- Friday Between 9.00am- 6.00pm

40 hours a week

Start date

Tuesday 16 September 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Level 3 Business Administration Apprentice focusing on Operations, you'll be an integral part of our company's behind-the-scenes success. You'll get to work closely with our skilled team, learning how to handle various administrative tasks and processes that keep our company running smoothly.

Your key responsibilities may include:

  • Processing incoming orders and submitting instructions to warehouses for dispatch of goods
  • Booking couriers and organising dispatch of goods stored locally
  • Dealing with customer requests via phone and email, including new orders and follow-up inquiries
  • Resolving difficult situations with customers, such as missed or delayed deliveries, damages or other complaints
  • Updating customers with tracking numbers and dispatch status for their orders
  • Maintaining the database of customers and orders
  • Updating the product catalogue, setting sales, promotions etc.

Where you'll work

T M S HOUSE
CRAY AVENUE
ORPINGTON
BR5 3QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

  • As our apprentice you will have your own personal tutor who will
    meet with you via remote 1 to 1 sessions whilst you are based at our office at TMS House, Cray Avenue, Orpington, BR5 3QB.
  • The personal tutor will be available throughout the course to teach, monitor progress and prepare you for the end-point assessment (EPA) to obtain Business Administrator Level 3 qualification
  • You will also carry out self-study using an online learning platform at least once a week

Requirements

Essential qualifications

GCSE in:

  • English (grade 9-4)
  • Math (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills

About this employer

Photonic Universe Ltd is one of the leading UK suppliers of solar and wind power products based in Orpington, South-East London. We provide solar panels, charging equipment, solar lighting systems, wind turbines, energy storage and other power products. Join us in the fast-growing Renewable Energy industry which supports excellent career opportunities, stability and security of jobs!

https://www.photonicuniverse.com (opens in new tab)

Company benefits

- Company events - Cycle to work scheme - Referral programme

After this apprenticeship

  • Upon successful completion of the programme, you will be able to explore the possibility of a permanent position in our Operations Department

Ask a question

The contact for this apprenticeship is:

PHOTONIC UNIVERSE LTD

HR Administrator

career@photonicuniverse.com

02031501111

The reference code for this apprenticeship is VAC1000333382.

Apply now

Closes on Monday 15 September 2025

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