Front of House Apprentice

Summary

As the first point of contact for Face Teeth Smile, this is a vital role in shaping the patient experience. This welcoming and service-focused role is ideal for someone with a warm, professional manner who thrives in a people-first environment. You’ll ensure every patient feels valued and cared for from the moment they walk through the door.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Pay rate is £12.50 per hour

Training course

Customer service specialist (level 3)

Hours

Shifts to be confirmed.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Greet all patients and visitors with warmth and professionalism
Ensure the reception and waiting areas are welcoming, clean, and tidy
Offer refreshments and reading materials while patients wait
Provide general information about the clinic, treatments, and membership options
Assist nervous or first-time patients with reassurance and a friendly approach
Communicate delays or changes to appointments proactively and clearly
Liaise with the clinical team to ensure smooth patient flow
Handle patient feedback and direct queries appropriately
Support the receptionist team with administrative tasks as needed (with training)

Where you'll work

3 MARKET PLACE
CHALFONT ST PETER
GERRARDS CROSS
SL9 9EA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Specialist Level 3 Apprenticeship Standard:

This apprenticeship is designed to equip you with essential customer service, technical, and business skills to help you thrive in a retail and service environment
Your training will be completed online with a dedicated tutor who will support you in your studies
You will be given one day a week to work on your apprenticeship training

Requirements

Essential qualifications

GCSE in:

English (grade A-C/9-4)
Maths (grade A-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Non judgemental

Other requirements

This role is perfect for someone who wants to be part of a high-end patient experience while gaining a foothold in the private healthcare and aesthetics industry. If you’re warm, reliable, and ready to grow with a leading clinic, we’d love to meet you.

About this company

Having studied dentistry together at the university of Birmingham, Dr Raj Juneja and Dr Kiran Juneja discovered they shared a collective vision. They wanted to deliver a patient-focused service that took a holistic approach to the face, teeth and smile, and boosted confidence by delivering life-changing aesthetic results. Our highly skilled and experienced clinicians deliver the results you want, using the latest digital technology and state-of-the-art equipment.

https://faceteethsmile.com (opens in new tab)

After this apprenticeship

This position has potential for career progression to Receptionist duties, including appointment booking, patient correspondence, and clinical coordination.

Ask a question

The contact for this apprenticeship is: