Project Administration Apprentice

Summary

The Project Administration Apprentice will provide general administration support to the Project and sales teams. To ensure the service to our customers and the business is as effective and timely as it can be.

Wage

£20,000 a year

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Annual flexible bonus, pension scheme with employer contributions

Training course

Business administrator (level 3)

Hours

Monday – Friday 9am – 5.30pm Tuesdays and Wednesdays are office based in Fleet, Hampshire. 3 days at home

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Reporting to the Head of Projects, the postholder will coordinate meetings and schedules between the teams, monitor incoming e-mails and ensure all database records are updated accurately. Whilst adhering to governance policy and procedures.

This is an excellent opportunity for someone looking to take their first step into a Projects/Consultancy environment and develop their career, whilst gaining a level 3 apprenticeship qualification.

Contribute to a customer led approach to Project Delivery
Provide and present data for project reporting, to ensure consistent delivery of information to clients
Take the initial hand over from sales, setting up the required customer folders and database records, ensuring that all the relevant information from Sales is present and filed correctly
Look after the generic email account for Projects, dealing with simple enquiries and directing other enquires to relevant team members, also using the associated calendar to invite and track all customer teams calls and on-site meetings/workshops
Provide general administration support for the Head of Projects.
Performs other duties as required, which are reasonable within the scope of the role

Where you'll work

CEDAR HOUSE
ANCELLS ROAD
FLEET
GU51 2UN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

FARNBOROUGH COLLEGE OF TECHNOLOGY

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English & Maths (grade C / 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Team working
MS Office: Word, Excel

Other requirements

• Desire to learn and open to take direction • Ability to work collaboratively with the wider business team • An interest/knowledge of IT systems development and/or the Tech industry • At least 1 year of full or part time work experience

About this company

Providing businesses with software solutions, we specialise in new system implementations and utilise our experienced development team to solve the business problems other ERP solution providers shy away from. By taking a consultative approach from the beginning and working closely with our clients, we ensure we fully understand the needs of the business and can therefore implement a solution that adds real value, to give the client a competitive advantage. With 37 employees, the company is based in Fleet.

http://www.nolanbusinesssolutions.co.uk (opens in new tab)

Company benefits

Private medical insurance, 22 days holiday increasing annually up to 25 days, training & development opportunities, 1 day off per year to take part in a charity event or initiative, free car parking at head office, Employee Assistance Programme

After this apprenticeship

We would hope that if the apprenticeship went well, we would be in a position to offer them a permanent opportunity with us, as Project Administrator. Progressing to Project Executive.

It will depend on the individual's performance during the apprenticeship and the business requirement.

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