Apprentice Technical Support & Logistics Assistant

Summary

Are you a motivated individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Monday - Friday, 09:00 - 17:00

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice Technical Support & Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers.

You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system.

This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our service, engineering, and delivery teams.

Full training and support will be provided throughout your apprenticeship.

Key responsibilities:

Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice
Assist customers by phone and email in a clear, friendly, and professional manner
Process parts enquiries and sales, helping customers find the right solutions
Organise pre-delivery assessments and help coordinate the delivery schedule and route planning
Assist in scheduling engineers for service and maintenance work.
Keep customer records up to date using our CRM system
Support internal teams and help ensure efficient, smooth operations across departments

Where you'll work

UNIT 1
35 BOLDMERE ROAD
SUTTON COLDFIELD
B73 5UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

P.T.P. TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4 and above)
Maths (grade 4 and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

RotoSpa is a family-run, award-winning British business based in Sutton Coldfield. Founded in 2003 to meet the need for UK-made hot tubs, we’ve since become the country’s only hot tub manufacturer — delivering thousands of units to homes, retailers, holiday parks, and hire companies across the UK. We take pride in our innovation, attention to detail, and outstanding customer service, and we believe in investing in our people to help them grow.

https://www.rotospa.co.uk/ (opens in new tab)

Company benefits

Full training, guidance throughout your apprenticeship. A welcoming team environment, opportunities to develop skills. 28 days holiday including bank hols. Company pension (if eligible) Free on-site parking. Branded workwear/staff events.

After this apprenticeship

To be decided upon completion of training

Ask a question

The contact for this apprenticeship is:

P.T.P. TRAINING LIMITED

PTP Recruits

ptprecruits@ptp-training.co.uk

01922651100

The reference code for this apprenticeship is VAC1000327668.

Apply now

Closes on Wednesday 30 July 2025

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