IT Apprentice (Kartell UK)

Summary

Maintaining high standards of IT support and administration with appropriate support and supervision. Assist in the continuous improvement program adopted by the IT Department.

Wage

£18,000 a year

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£18,000 - £20,000

Training course

Information communications technician (level 3)

Hours

Monday to Friday. Shifts to be confirmed.

40 hours a week

Start date

Thursday 7 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

To work on the IT Helpdesk and provide effective 1st line support to staff by investigating and assessing IT issues while assisting in the delivery of an effective and efficient IT support service
The role will include providing general and routine IT support and administration of infrastructure equipment including diagnosis and escalation, undertaking routine maintenance of some resources and equipment, support of common software packages used across the business and other general tasks as appropriate under the supervision / instruction of senior staff
Particular focus will to be given to the businesses ERP system, understanding and logging issues and bugs

Key Responsibilities:

As an IT Apprentice your main roles and responsibilities will include:

Maintaining high standards of support and helpdesk administration
Assist in the development and delivery of IT projects
Provide support for IT users and IT infrastructure
Effectively communicate updates and helpdesk ticket status
PC Building and deliver to users according to build scripts
Perform regular checks to ensure IT systems are operating as expected, escalating an identified issue
Liaise and assign support helpdesk tasks to the IT team
Listening to users in an empathetic and pragmatic manner
Log, delegate and monitor calls in Kartell IT Helpdesk system.
Monitor and log issues (with guidance) regarding network devices such as printers, Apple Mac, Windows computers and laptops (including installed software products), IP camera systems, network switches, biometric systems, NAS servers, PBX Phone systems
Monitor all of the IT estate backup procedures
Perform Daily procedural checks
Create and administer Active Directory users and organise mailboxes
Create ERP users and profiles
To support office moves and general IT issues
Administer consumables and equipment
Administer Asset management
Mobile Device management support and administration
To be conversant and comply with Kartell UK Ltd.’s Company and Department Policies and Procedures
To maintain confidentiality of all information

Where you'll work

Unit 3-5
Manton Centre, Manton Lane, Manton Industrial Estate
Bedford
MK41 7PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

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What you'll learn

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
Prioritise systems support tasks and monitor and maintaining system performance
Maintain regulatory, legal and professional standards
Support the information systems needs for your business

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Basic IT qualification
Good ability to analyse
Understanding of Windows
Understanding Networks and IT
Written communication skills
Ability to follow policies
Can-do attitude
Keep information up to date
Flexible work attitude

Other requirements

• Being able to work outside of normal business hours at very short notice or by own accord to support issues • The ability to travel at short notice

About this company

Founded in 2008, Kartell is the largest supplier of radiators, designer towel warmers and bathroom equipment to the independent merchant and showroom sector in the UK. Utilising the strengths of the group Kartell represents a strategic alliance between manufacturing and sales. Combined with important global commercial partnerships which offer additional value to the brand, customers and stakeholders by an innovative approach to production, using the latest technologies, and service with fresh and creative thinking. The route to market using the K-RAD and K-VIT brands is via independent plumbing merchants and showrooms with a focus and commitment to service and continuous improvement. Headquartered in Bedford with a further distribution facility in Wigan, Kartell are focused on next day service using our own fleet of vehicles from modern dedicated warehouses in excess of 400,000 square ft.

After this apprenticeship

The role offers long term security and the opportunity to progress into a permanent position

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Raymond Duke

RaymondDuke@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000326651.

Apply now

Closes on Monday 21 July 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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