Business Associate Apprenticeship 2025

Summary

Join us on an 13 month programme which includes sponsorship to study for an industry recognised Level 3 Business Administration Associate Diploma accredited by the CMI, whilst building your business acumen.

Wage

£22,000 a year

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Training course

Business administrator (level 3)

Hours

Monday- Friday, 9.00am- 5.00pm. 35 hours a week, no evening or weekend work.

35 hours a week

Start date

Monday 8 September 2025

Duration

1 year 2 months

Positions available

8

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You’ll receive on the job training and coaching from your line manager. Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges.

During your apprenticeship you will:

Have guidance from your team and manager who will support you and teach you the day-to-day role
Apply the knowledge and skills that you’ve learnt from your training into the role
Be part of a big team and develop your collaboration skills
Have the opportunity to meet and network with new colleagues within your team, but also across the wider organisation

Payroll

Support the management of buy-in payments, ensuring accurate and timely completion of all payments and true up calculations to ensure that Trustees have the required funds to make payments to the customers
Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs

Transitions

Support Transition Consultants by attending client and internal calls and drafting minutes
Maintain project plans and action logs to ensure timely delivery of ongoing transitions
Manage the team mailbox which includes fact-finding and investigative work for requested information, referring to Subject Matter Experts as required
Assist with daily finance activities such as finance audit related queries, bank account monitoring, updating DMS and reporting regularly to the Finance department

Loading

Analyse scheme data and build calculation models
Load scheme benefits to the administration system and complete test calculations to ensure customers are accurately quoted and paid in line with the benefit specification and agreed SLAs
Support production and issue of member correspondence, liaising with external third parties as appropriate within agreed timescales to notify customers of their policy and benefit entitlement

Customer Service

Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking
Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLA
Ensure all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly

OST

Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking
Learn how to and support the team with processing manual calculations of buy-in and buy-out schemes
Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs

CRIS

Manage a Reinsurance scheme in line with the Benefit Specification, to ensure that we meet our customers’ needs
Support the management Reinsurance payments, including those loaded to appropriate internal system and those calculated on spreadsheets, making sure all payments and external reports are completed accurately and within the agreed timescales to ensure that the needs of our Reinsurers are met
Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs

Where you'll work

City Park
The Droveway
Hove
BN3 7PY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration Associate Diploma accredited by the CMI
E-Learning (virtual)
Fortnightly e-learning, small group sessions, monthly 1-2-1 sessions, cohort sessions to kick off new unit

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Grade C/4 or equivalent)
Maths (grade Grade C/4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Desire to learn

About this company

Established in 1836, we are a leading financial services group and major global investor, safeguarding people's financial futures around the world.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Upon completion you could look for a permanent opportunity within Legal & General and build upon skills learnt during their apprenticeship

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