Business Administrator Apprenticeship

Summary

Seeking a Business Administrator Apprentice! In this role you will be involved in a range of responsibilities and administrative tasks, including using online customer portals, communicating with both internal staff and customers when dealing with queries and much more.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 8:30am - 5:00pm with a one hour lunch break each day 1:00pm - 2:00pm.

37 hours 30 minutes a week

Start date

Monday 30 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Day-to-day responsibilities will include:

Organisation of customer portals inbox
Logging customer enquiries
Uploading of trader’s quotations
Inputting of customer invoices
Liaising with our accounts department to resolve discrepancies
Ability to communicate effectively with all team members and resolve issues
Have the ability to work within a team and be confident to switch roles within the team to cover the workload as needed
Perform data entry and handle repetitive tasks efficiently. This will include invoicing customers and logging orders
Seamlessly switch between tasks while maintaining focus and accuracy
Collaborate effectively with team members and communicate clearly
Maintain a calm and relaxed demeanour, even with a fast-paced, busy workload
Ensure all tasks are completed with great attention to detail and organisation

Where you'll work

STOUR HOUSE
HIGH LIFT RD
LANGHAM
COLCHESTER
CO4 5TD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
Monthly classes at Colchester Institute (Colchester Campus).

Requirements

Essential qualifications

GCSE in:

maths and English (grade A*-C/9-4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Good use of maths and English

Other requirements

UK Head Office is in a rural area that has no direct public transport links. Before you apply please check you can get to the office daily and to Colchester Institute when required.

About this company

Quinta Raddison - Worldwide procurement specialists for heavy industry Experienced buyers across 4 offices strategically placed in the UK, USA, Germany & South Korea allowing direct access to domestic market prices. Wide variety of products supplied to predominantly support electrical, mechanical and control & instrumentation fields. To heavy industries Worldwide including the Middle East, Asia, Africa, Australasia & South America.

https://qr-ltd.com/ (opens in new tab)

Company benefits

Workplace pension with employer’s contribution, 25 days per annum plus public holidays, and private healthcare is offered after the first year of employment upon successful completion of the course.

After this apprenticeship

If the successful applicant shows promise and is successful in the role, there is the possibility to progress onto other administration within the company.

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeships Team

ci.apprenticeships@colchester.ac.uk

01206712043

The reference code for this apprenticeship is VAC1000324532.

Apply now

Closes in 20 days (Friday 27 June 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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