Customer Service Apprenticeship

Summary

The role will provide you with an opportunity to develop your customer service skills in a fascinating museum. You will welcome visitors and get the chance to help with exhibitions and events.

Wage

£19,047.60 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service specialist (level 3)

Hours

Monday to Friday, between 9.45am - 4.15pm. Also, you will work 1 Saturday in 4.

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Welcoming visitors
Helping with exhibitions and events
Making the museum presentable
Attending Training

Where you'll work

Museum of Cornish Life, Market Place
Helston
Cornwall
UK
TR14 0JU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CORNWALL MARINE NETWORK LIMITED

Your training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Training will be work-based

More training information

Cornwall Marine Network is a Registered apprenticeship Training Provider, with a record for high quality training delivery and successful achievements.

This is a unique model of apprenticeship delivery because the training and assessment takes place within the employers' premises, without the requirement for block release time in a college setting.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Non judgemental
Patience
Physical fitness

Other requirements

The museum is in a set of three historic buildings connected together. On a daily basis, you walk a lot as it is very long, and it can be cold in winter. You will be required to clean (including toilets) and weed outside spaces and training will be given.

About this company

The museum is managed by the Charity South Kerrier Heritage Trust on behalf of Cornwall Council. Day-to-day the museum is run by a staff team who are generously supported by a brilliant team of volunteers.

https://museumofcornishlife.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Work as a customer service specialist.

Ask a question

The contact for this apprenticeship is:

CORNWALL MARINE NETWORK LIMITED

Carol Churcher

carol.churcher@cornwallmarine.net

07375924249

The reference code for this apprenticeship is VAC1000324022.

Apply now

Closes in 4 days (Saturday 12 July 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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