Business Administration Apprentice

Summary

We are looking for a Level 3 Business Administrator to join our team. As the first point of contact, you will be required to present a cheerful and professional persona to clients from all over the world who wish to make a reservation for our global airport concierge service.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Covering the hours of operation working shifts on a rolling pattern including weekends and bank holidays.

37 hours 30 minutes a week

Start date

Monday 7 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include but will not be limited to:

Receiving service enquires and requests from corporate clients, and the public
Ensuring all enquiries whether by email, telephone or via a third party are responded to promptly and politely and take all necessary steps to convert enquiries into bookings
Accurately price and quote enquiries
Searching for solutions and options to meet the requirements of such requests, using a range of online resources and liaising with our airport service partners
Finalising requests and completing the service bookings as requested
Assisting clients and travellers with any service-related enquiry
To oversee the daily operation, ensuring compliance with all standard operating procedures and other applicable regulatory policies
Entering and monitoring all reservations into the inhouse reservations system, ensuring correct and up-to-date information is entered
Monitoring confirmed bookings to ensure all flight, greeter and transport information is up to date
React to and action operational changes / disruption in a calm and systematic manner
Upselling products and services where applicable
Undertaking specific tasks as and when determined by the Management team
Liaising with all departments and working closely with the airport teams and service partners
Passing on any new business enquiries or sales leads to the Managing Director

Where you'll work

Suite 7
Millbrook Business Centre, Floats Road, Roundthorn Industrial Estate
Manchester
M23 9YJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MACCLESFIELD COLLEGE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is all delivered in the workplace

Requirements

Essential qualifications

GCSE in:

English (grade 4/C+)
Maths (grade 4/C+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Professionalism
Customer Service Skills
IT knowledge
Flexible

Other requirements

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. It is not intended to be exhaustive. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. This job description does not form part of the post holder’s terms and conditions of employment and may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

About this company

With crowded terminals, security queues and unfamiliar surroundings, often the most stressful part of a journey is the time spent at the airport. At Fastrack VIP we remove this stress with our personal airport meet and assist services available for arrivals, departures, and flight connections at gateway airports worldwide. Whether travelling for business or leisure, become our guest and travel in style as we personally assist you through all the check-in, security, and immigration formalities quickly and effortlessly. Available regardless of ticketed class or frequent flyer status, let us take the stress and worry out of air travel from the moment you arrive to the moment you depart with our following core services:

https://fastrackvip.com/ (opens in new tab)

After this apprenticeship

There may be a fulltime position available upon successfully completing this apprenticeship role

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeshiprecruitment@macclesfield.ac.uk

01625410000

The reference code for this apprenticeship is VAC1000323858.

Apply now

Closes in 25 days (Tuesday 1 July 2025 at 11:59pm)

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