Client Administrator Apprentice

Summary

JHC is a local charity founded in 1554 when local landowner John Huntingdon left his land to "benefit poor people of Sawston". We operate a support service which gives advice, information, and guidance and you will join a small team to complete a Customer Service apprenticeship. We also run a foodbank and have 34 almshouses

Wage

£18,200 a year

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25 days holiday plus bank holidays , for every 2 years worked get an extra days holiday up to a maximum of 30 days. Group pension scheme available after 3 months employment.

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm (some working from home)

35 hours a week

Start date

Monday 11 August 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We operate a support service with a team of staff who give advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we give grants to individuals. We also run a foodbank and have 34 almshouses

Duties will include:

To act as receptionist dealing with enquiries, booking appointments with support workers
To collate and photocopy/scan forms as and when appropriate
To be responsible for helping to maintain JHC’s filing systems, both paper and electronic
To manage, organise, and update relevant data, using spreadsheets and database applications for the Charity as and when required
To signpost clients of JHC Support Service as required
To arrange and participate in meetings and training
To take minutes of meetings as required
To communicate information and reports by appropriate methods, internally and externally, to assist and enable an effective organisational service
To analyse and interpret instructions and issues arising and then implement actions according to administrative policies and procedures

Where you'll work

John Huntingdon Centre 189 High Street
Sawston
Cambridge
CB22 3HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CAMBRIDGE REGIONAL COLLEGE

Your training course

Customer service practitioner (level 2)

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What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You will achieve a Customer Service Pratitioner apprenticeship level 2 with an assessor from Cambridge Regional College and a work mentor
Safeguarding training essential, possibly some digital marketing, and any additional IT training needed

Requirements

Essential qualifications

GCSE in:

English (grade 3 or D)
Maths (grade 3 or D)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Administrative skills
Team working
Non judgemental
Patience

Other requirements

We deal with clients who have lots of issues so an ability to treat everyone with respect and dignity. Confidentiality is key. An enhanced DBS check will be needed for the successful applicant.

About this company

JHC is a local charity working in Sawston and the surrounding villages. We are a small friendly team. JHC is a local charity founded in 1554 when local landowner John Huntingdon left his land to "benefit poor people of Sawston". We operate a support service which gives advice, information, and guidance on a range of issues including, housing, benefits, form filling, debt and we also give grants too. We also run a foodbank and have 34 almshouses.

http://www.johnhuntingdon.org.uk (opens in new tab)

After this apprenticeship

The charity is constantly evolving and adapting so possible progression and more responsibilities

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000323300.

Apply now

Closes in 23 days (Monday 30 June 2025 at 11:59pm)

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