Business Administration Apprentice

Summary

APM Cleaning offers the right candidate a development opportunity to join their head office in Gateshead. There are two positions available to support the administration function of the business. You will work under the guidance of an experienced manager and be mentored through your role progression by the employer and the apprenticeship trainer.

Wage

£11,778 to £19,047.60, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Wage is NMW for age group.

Training course

Business administrator (level 3)

Hours

Monday to Friday between 9.30am to 4pm.

30 hours a week

Start date

Wednesday 25 June 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will be working as admin support for a regional Contact Manager becoming

Client email liaison
Keeping the Contract Manager updated
Creating client performance reports
Assisting with all aspects of admin for specific contracts, from ordering stock to creating ID badges and checking time sheets.

You will be supported by the Contract Manager and our office-based Senior Administrator. You will also receive training in industry-related H&S topics. You may, from time to time, be required to travel with Contract Managers to client sites to assist in delivering training via online modules to cleaning staff and will be involved in staff onboarding.

Where you'll work

B2
Kingfisher House
Gateshead
NE11 0JQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

PENSHAW VIEW TRAINING LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Patience

About this company

A professional and approachable commercial cleaning and facilities management company, APM’s fully-trained staff members focus on providing a wide range of safe, effective and efficient cleaning services for all our clients. And we specialise in the safe cleaning of Social Care environments and the provision of professional cleaning services for Construction Companies. Our business has been built through honesty, hard work and the recommendations and word-of-mouth referrals of our existing customers. As a team, we adapt at speed to meet the wide range of cleaning challenges our work presents us with on a daily basis.

http://www.apmcleaningltd.co.uk (opens in new tab)

After this apprenticeship

The organisation has a passion for developing their own staff to grow with the business. Both roles will lead to full-time positions where you will adopt account management responsibility and start to look after the companies' clients through effective communication and giving a professional service. There are other elements of the business you could progress into, such as financial areas or working on bids for new work, suitable skills and your interests will be discussed on completion.

Ask a question

The contact for this apprenticeship is:

PENSHAW VIEW TRAINING LIMITED

Kathryn Hewitt-Meadows

kathryn.hewitt-meadows@penshawview.co.uk

The reference code for this apprenticeship is VAC1000322868.

Apply now

Closes in 18 days (Tuesday 17 June 2025 at 11:59pm)

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