Apprentice Digital Support Technician - REF 14822

P3 COMPUTER SERVICES LIMITED

BURNLEY (BB12 6JG)

Closes on Friday 22 August 2025

Posted on 22 May 2025

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Summary

P3 Computer Services Ltd in Burnley are recruiting for an Apprentice Digital Support Technician. The successful candidate will work towards completing a Level 3 Digital Support Technician apprenticeship over the duration of 18 months.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9:00am - 5:30pm / 30 minutes lunch unpaid / relaxed breaks throughout the day.

40 hours a week

Start date

Friday 29 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with customers face to face at P3 over the phone and onsite
  • Performing builds, repairs, and remote technical support
  • Opportunity to learn about desk support and IT security

Where you'll work

17 HARLING STREET
BURNLEY
BB12 6JG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

NORTH LANCS. TRAINING GROUP CIC

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Your training plan

  • Level 3 Digital Support Technician 
  • Functional skills 
  • Work based learning 

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Customer care skills
  • Team working
  • Keen
  • Willingness to learn
  • 17 +

About this company

P3 Computer Services Limited was formed in November 1995. It was the intention to provide very high levels of customer service to the business sector, the education sector and for home users. A 100% commitment to this principle lead to unprecedented growth that solidified us as one of the best IT providers in the East Lancs area. Within just 3 short years later, we became a multi-million pound turnover business. In May 2018, the Team completed a management buy out and relocated to new premises in Rosegrove. Although there have been many changes over the past 28 years, P3 Computers still stands by the principle of providing our absolute best, service for all our our customers and look forward to the next 20+ years.

After this apprenticeship

Progression onto full time employment.

Ask a question

The contact for this apprenticeship is:

NORTH LANCS. TRAINING GROUP CIC

Recruitment

recruitment@nltg.co.uk

01254395355

The reference code for this apprenticeship is VAC1000322308.

Apply now

Closes on Friday 22 August 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.