Apprentice Medical Receptionist

Summary

An exciting opportunity to join Harleston Medical Practice as an Apprentice Medical Receptionist. The successful applicant will undertake a wide variety of reception and administrative duties to assist in the smooth running of the surgery and prepare them for future employment.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday – 40 hours per week

40 hours a week

Start date

Monday 30 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful applicant will be required to work as a key member of our staff on a variety of reception and administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all aspects of the role of a receptionist in a medical practice. Duties will include:

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

• Patients access the primary care services they require in a timely fashion.

• Visitors sign in and out and the member of staff they are seeing are advised of their arrival.

• Queries are answered or passed to an appropriate member of staff in a timely fashion.

To provide general assistance and administration to the Practice clinical and leadership teams, including:

• Accurately updating patient records using System-One.

• Taking action as requested by Doctors and the nursing team.

• Phoning patients to arrange/rearrange appointments and/or confirm test results.

• Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication.

And any other tasks/duties as requested by the Partners and Management Team.

Where you'll work

THE SURGERY
BULLOCK FAIR CLOSE
HARLESTON
NORFOLK
IP20 9AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental

About this company

We are a dispensing medical practice. We provide General Practice services to patients on our practice list, including visitors who are temporarily in the area.

http://www.harlestonsurgery.co.uk (opens in new tab)

After this apprenticeship

Potential employment on completion of apprenticeship.

Ask a question

The contact for this apprenticeship is: