Dispensary Clerk Apprentice

Summary

The role consists of processing prescription requests and handing out medications to patients. Responding to requests and enquiries from patients via telephone, email and in person. In accordance with current protocol, to receive prescription and other payments and ensure these are appropriately accounted for.

Wage

£12,955.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

8.15am-5.30pm (to be worked over 4 days Monday – Friday).

33 hours a week

Start date

Monday 2 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is a customer facing role and the post holder will be part of the dispensary clerk team responsible for handing out medications and processing prescription requests, using our clinical system SystmOne. Good communication skills are essential as this role will include responding appropriately to queries from patients on the telephone, via email and in person. In accordance with current protocol, to receive prescriptions and other payments and ensure these are appropriately accounted for. To work effectively as part of the team, ensuring that all tasks are accurately completed. The dispensary clerk team carry out a variety of tasks which assist with the smooth running of our dispensary service and full training will be given.

Where you'll work

STAITHE SURGERY
LOWER STAITHE ROAD
STALHAM
NORFOLK
NR12 9BU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

POULTEC TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Logical
Team working
Non judgemental

Other requirements

Good standard of English literacy, numeracy and IT skills 5 GCSEs or equivalent, pass in Maths and English (or predicted pass). The duration of the apprenticeship is for a minimum of 12 months and mainly consists of on-the-job training within the workplace.

About this company

GP dispensing practice providing services to 7200 patients.

http://www.staithesurgery.co.uk (opens in new tab)

After this apprenticeship

This role will predominantly be based in our dispensary department initially but with the opportunity to gain experience in our administrative department as the apprenticeship progresses. On completion of the apprenticeship the post-holder will have gained the skills and experience necessary to be able to confidently seek employment in administrative/dispensary clerk roles in general practice or the wider NHS.

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