Apprentice Travel Consultant

Summary

If you are passionate about customer service, then this could be an exciting opportunity for you. The role includes working in a fast-paced customer-facing role, meeting and greeting customers, answering telephone calls, and taking and assisting with customer enquiries.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Travel consultant (level 3)

Hours

Monday - Saturday, 09:00 - 17:00, with a day off during the week, which is changeable.

37 hours 30 minutes a week

Start date

Friday 1 August 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work.

Duties:

Meeting and greeting customers
Answering telephone calls
Taking and assisting customer questions and queries
Selling products and service to meet customer needs
Administrative duties
Marketing instore and on social media
Assisting with customer events
Team meetings and on and off-the-job-training

Our people are always at the heart of everything we do
We offer travel consultant training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important
Of course, it's not all about work. We’re very sociable and there are always lots of team nights-out and company parties
Plus, there are opportunities to travel abroad on educational trips
All elements involved in being a travel consultant will be covered.
The successful apprentice will gradually take on more tasks and responsibilities as they progress and develop in their role

Where you'll work

6 Market Place
Driffield
YO25 6AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ROCHDALE TRAINING ASSOCIATION LIMITED

Your training course

Travel consultant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
Sustainability: Adapt working practices to minimise the negative effect on the environment

Your training plan

Level 3 Travel Consultant Apprenticeship Standard:

A fully embedded induction programme delivered by the employer and training provider
Allocation of a training provider coach/tutor who will visit you in the workplace on a regular basis
Off-the-job education, training and online learning provided by the provider at one of our training centres or at the employer’s premises
On-the-job training delivered by the employer
Quarterly formal progress review meetings with the providers' coach/tutor and employer
The Apprenticeship Structure:
The Learning Journey – this incorporates the skills, knowledge and behaviours that are essential to the role, employer, and industry
It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice
Specific technical knowledge and skills training is provided by the employer
During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment
The training and development delivered by the employer and provider will ensure the apprentice has developed the skills, knowledge, and behaviours to be able to complete their end-point assessment

Requirements

Essential qualifications

GCSE in:

GCSE or equivalent Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Creative
Initiative
Motivated
Enthusiastic
Willing to learn
Friendly

Other requirements

Working in a fast-paced customer facing role.

About this company

Johnathan Cresswell Travel LTD have a franchise agreement with Hays Travel, the UK's largest travel agency. We work closely providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential.

https://www.haystravel.co.uk (opens in new tab)

After this apprenticeship

To become a valued member of the Hays Travel team.

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