British Army - Digital Support Technician - Full Time Career with Apprenticeship

British Army

UK Country wide (SO21 2RG)

Closes on Saturday 30 August 2025

Posted on 8 May 2025

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Summary

Use digital communication equipment to make sure troops get the information they need. You'll receive information from aircraft and special observers and operate the computers that control artillery. The Army relies on your analysis and ability to think on your feet. You will coordinate fire from artillery guns or a Multiple Launch Rocket System.

Wage

£25,200 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Shifts and working patterns may vary. Working locations will vary nationally depending on the apprenticeship and working requirements.

40 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

410

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide technical support to Royal Artillery units through a range of communication channels
  • Manage your time, prioritising digital support workflow to meet critical milestones
  • Apply relevant policies and legislation appropriate to your role, and follow appropriate escalation procedures
  • Undertake basic data analysis utilising appropriate digital technologies
  • Maintain security of data by applying the appropriate policies and complying with legislation
  • Support continuous improvement activity within the organisation
  • Resolve digital issues using the appropriate tools and technologies
  • Collaborate with stakeholders to manage expectations, escalating as appropriate
  • Take responsibility for your own continuous professional development (CPD) by keeping up to date with technological developments
  • Document actions to ensure a clear audit trail and progression of issues

Where you'll work

UK Country wide
SO21 2RG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

BRITISH ARMY

Your training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Your training plan

Step 1:

  • Your initial military training teaches you how to be a soldier, covering everything from fieldcraft to how to handle a rifle
  • If you join as a Junior Soldier (under 17 years and 6 months), you’ll do the basic military training (short) course at Harrogate
  • If you join as a Regular Soldier (over 17 years and 6 months), you’ll do the regular adult basic training

Step 2:

Then it’s off to Larkhill in Wiltshire to become a qualified Gunner. Over 15 weeks, you do military training and sport, learn to drive a car and trailer, and do a cross-country driving course. You also learn to use Army communication systems

Step 3:

  • Level 3 Digital Support Technician will be a secondary or progression apprenticeship for RA signallers
  • Learners will be in the Field Army and learning will be linked to Subsequent Trade Training (STT)

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this company

Protecting the nation and its dependent territories will always be the British Army's first role. Highly trained soldiers are ready to deploy anywhere at any time to meet a variety of challenges, ranging from support to the Police following a terrorist attack, to specialist capabilities such as bomb disposal and intelligence experts, 24 hours a day 365 days a year, we are always ready to serve. You belong here.

https://www.army.mod.uk/ (opens in new tab)

Company benefits

The Army offers job security, career growth, adventure and world-class training. Benefits include competitive pay, travel, fitness, leadership skills, a pension, free healthcare, cheaper housing and 30 days' paid leave a year, plus public holidays.

After this apprenticeship

  • The apprenticeship is a gateway to a full-time career in the British Army
  • Promotion, along with increased salary and responsibility, is dependent on successful completion of the apprenticeship and then on merit by competitive selection
  • As you advance through the ranks, you will have the increased opportunity to lead and direct people, managing resources and workforce within your area of work to deliver the required outputs whilst maintaining and instilling the highest values and standards expected of the British Army

You belong here.

Ask a question

The contact for this apprenticeship is:

BRITISH ARMY

The reference code for this apprenticeship is VAC1000319481.

Apply now

Closes on Saturday 30 August 2025

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

At this link you can find more information about the roles offered by the British Army. We have positions available for all roles throughout the year and you can ignore the application open/closing dates shown against this apprenticeship advertisement. Once you have completed an application you will be invited to complete an aptitude assessment, selection interview, health assessment and a fitness test. More details of the requirement can be found at the application link.