Apprentice Business Administrator

PATIENT FOCUSED AMBULANCE SERVICE LTD

CHELMSFORD (CM3 8EB)

Closes in 18 days (Monday 26 May 2025)

Posted on 8 May 2025


Summary

As our business administrator, you will be a key element in our team of healthcare professionals. We are a provider of critical care patient transport, event medical support and first aid trainers.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Apprenticeship Wage for first year until annualised

Training course
Business administrator (level 3)
Hours
Monday to Friday, 8am - 4pm with a 1 hour lunch break. 1 day's training will be included in these days.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing office support, including customer and employee support
  • Keeping well-organised files and records of business activity
  • Researching company data and archived reports
  • Keeping computer databases up-to-date
  • Interacting with clients either on the phone or in person
  • Answering phones and connecting calls to the proper department
  • Taking phone messages and passing them on
  • Following up on business communications, billing, and ordering
  • Communicating with materials suppliers and vendors
  • Invoicing
  • Using spreadsheets to track expenses and company spending
  • Collecting and inputting company data
  • Making travel arrangements for employees
  • Learning about the company's mission and available products/services
  • Educating clients about what products/services are available and how to purchase them
  • Building relationships with clients and team members
  • Sending emails to clients and team members
  • Preparing documents by printing, copying, and binding
  • Writing and editing company correspondence
  • Collecting and sorting the post
  • Assisting with minor technical support
  • Acting as a personal assistant to the executive team
  • Scheduling appointments and events
  • Ordering office stationery and other supplies
  • Preparing meeting rooms by setting up chairs and getting refreshments
  • Participating in office meetings and taking meeting minutes
  • Giving feedback on office efficiency and suggesting possible improvements
  • Being ready for any other administrative tasks that are required
  • Attending training and external business meetings
  • Giving feedback on ways to improve and streamline the business

Where you'll work

HIGHLAND FARM
SOUTHEND ROAD
RETTENDON COMMON
CHELMSFORD
CM3 8EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
  • Monthly classes at Colchester Institute (Colchester Campus)

Requirements

Essential qualifications

GCSE in:

maths and English (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Due to the nature of our business, you should have a mature outlook.

About this company

We are an established patient transfer service, dealing with patients who require transport to and from hospital or care homes. To critical care patients both adult and paediatric who need urgent transfer from hospital to hospital. We also provide full medical cover to some of the UKs large events including concerts and local gatherings.

Company benefits

Full first aid training including, First Aid at Work, and FREC 3.

After this apprenticeship

We are a rapidly growing business with great future potential.

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000319416.

Apply now

Closes in 18 days (Monday 26 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.