Apprentice Business Administrator

Summary

As our business administrator, you will be a key element in our team of healthcare professionals. We are a provider of critical care patient transport, event medical support and first aid trainers.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Apprenticeship Wage for first year until annualised

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8am - 4pm with a 1 hour lunch break. 1 day's training will be included in these days.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Providing office support, including customer and employee support
Keeping well-organised files and records of business activity
Researching company data and archived reports
Keeping computer databases up-to-date
Interacting with clients either on the phone or in person
Answering phones and connecting calls to the proper department
Taking phone messages and passing them on
Following up on business communications, billing, and ordering
Communicating with materials suppliers and vendors
Invoicing
Using spreadsheets to track expenses and company spending
Collecting and inputting company data
Making travel arrangements for employees
Learning about the company's mission and available products/services
Educating clients about what products/services are available and how to purchase them
Building relationships with clients and team members
Sending emails to clients and team members
Preparing documents by printing, copying, and binding
Writing and editing company correspondence
Collecting and sorting the post
Assisting with minor technical support
Acting as a personal assistant to the executive team
Scheduling appointments and events
Ordering office stationery and other supplies
Preparing meeting rooms by setting up chairs and getting refreshments
Participating in office meetings and taking meeting minutes
Giving feedback on office efficiency and suggesting possible improvements
Being ready for any other administrative tasks that are required
Attending training and external business meetings
Giving feedback on ways to improve and streamline the business

Where you'll work

HIGHLAND FARM
SOUTHEND ROAD
RETTENDON COMMON
CHELMSFORD
CM3 8EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

COLCHESTER INSTITUTE

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
Monthly classes at Colchester Institute (Colchester Campus)

Requirements

Essential qualifications

GCSE in:

maths and English (grade 9-4/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Due to the nature of our business, you should have a mature outlook.

About this company

We are an established patient transfer service, dealing with patients who require transport to and from hospital or care homes. To critical care patients both adult and paediatric who need urgent transfer from hospital to hospital. We also provide full medical cover to some of the UKs large events including concerts and local gatherings.

Company benefits

Full first aid training including, First Aid at Work, and FREC 3.

After this apprenticeship

We are a rapidly growing business with great future potential.

Ask a question

The contact for this apprenticeship is:

COLCHESTER INSTITUTE

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

The reference code for this apprenticeship is VAC1000319416.

Apply now

Closes in 6 days (Monday 26 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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