Administration Apprentice (36190)

Summary

An exciting opportunity to join Parcel London – a corporate gifting firm. You will be assisting with daily administration tasks, supporting order fulfilment, and helping to maintaining the brands online presence.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Business administrator (level 3)

Hours

Monday to Friday 9am– 5.30pm.

40 hours a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

A normal day would include:

Learning how to list products on Shopify and not on the high street and any other platforms we partner with in the future
Monthly stock takes
Potentially some purchasing and buying in the future of gift items like candles, chocolates, facemasks etc.
Support on seasonal photo shoots for new ranges
Support for data entry
Customer outreach support
Social media management
Ad hoc duties may include – making refreshments if we have a client meeting, general office support, taking phone calls/messages, greeting visitors, support with DHL/Royal Mail post – incoming/outgoing, invoice support
Occasional support may be needed on Urban Bliss for holiday covers etc., where the brands overlap with the shared teams at times but primarily this would be a Parcel London-specific role. Our previous apprentice, Lauren Bourke who is now permanent, supports both brands
As we are a gifting company, there will be an element of picking and packing, creating labels to send gifts out, tracking of all deliveries, and follow-ups with customers if needed

All of the above would have training provided, and we would start slowly and drip feed new tasks once original tasks have been mastered but above would be the ideal for someone to be managing.

We need someone who is motivated, enthusiastic, has some experience with Excel, Word and computers in general. Social media personal experience would be a bonus, but not required. Someone who is friendly, likes gifting and working on nice, pretty products and is excited to work alongside an established start-up brand.

What you could go on to do:

Working way up through further qualifications to continue through the team, or joining another part of our team if they would like experience in those areas, also

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. On-the-job and practical training will be provided by JSK

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for
Any training you need to complete
What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

Where you'll work

UNIT 3
DERBY HOUSE
59 DERBY STREET
MANCHESTER
M8 8HW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative
Knowledge of Microsoft Office
Motivated
Enthusiastic
Friendly
Eager to learn

About this company

Established over 30 years ago beginning with a market stall, we are now a contract supplier to the UK high street as well as running our own in-house fashion brand and our own corporate gifting brand. We have an amazingly knowledgeable team of 30+ employees, 3 of them were previous apprentices who have been with us now for nearly 5 years. We hold regular socials, monthly sample sales, staff discount available for both brands, offer EAP+ provided by Bupa and offer an early Friday finish where work is completed.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship

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