Business Administrator Apprentice

Summary

A Sales/Business Administration apprentice will support and monitor the work of the Company Management System, to ensure that an effective quality service, safety, legality and environmental aspects of the company is maintained and continuously developed. You will also support and monitor sales and service work of operational sections of the company.

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

8.00am to 4:30pm, Monday to Thursday. Friday, 8.00am to 1:30pm.

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Management and distribution of incoming and outgoing post.
Answering incoming calls, taking messages and following through where required.
Greet any visitors to the offices in a professional manner and provide refreshments when appropriate.
Operate internal Customer Relationship Management (CRM or MRM) and assist in further development and improvement of the system (full training will be provided).
Maintain the office filing/archiving system in both hard and electronic format.
To ensure the ongoing promotion of the Company through sales and marketing.
To maintain and manage an active quotation log and sales diary.
To ensure that Company Policies, Procedures and Standards are followed by adhering to the Company Management System.
To liaise with and support the relevant management in regards to any problems in achieving the Company Sales Operation requirements to the Company Specifications.
To advise and consult with all relevant parties within the business and assist in identifying sales and marketing solutions as and when necessary.

Where you'll work

North Eastern Composites Ltd
Unit 2-3
Rhodes Court
Cramlington, South Nelson Road
NE23 1WF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY OF SUNDERLAND COLLEGE

Your training course

Business administrator (level 3)

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What you'll learn

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

All training will take place at the employers premises.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4-9)
Maths (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer Care Skills
Initiative
IT Skills
Logical
Number Skills
Organisation skills
Team working

About this company

Primarily, we’re Glass Reinforced Plastic (or GRP for short) manufacturers. But, we’re also a family ran business, and we have been ever since our doors opened in 2000. However, over 40 years of experience went into the foundation of North Eastern Composites - and we’re only just getting started. At NEC, we specialize in crafting high-quality GRP solutions designed to protect and perform in the toughest environments. With years of expertise and a commitment to innovation, we provide durable, lightweight, and corrosion-resistant enclosures that meet the unique needs of industries worldwide

After this apprenticeship

Full time position after completion of apprenticeship.

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