Business Administration Apprentice - HCC Streetscene
Kingston upon Hull City Council
Hull (HU7 0XW)
Closes in 15 days (Thursday 15 May 2025 at 11:59pm)
Posted on 29 April 2025
Contents
Summary
Hull City Council’s Streetscene Team have a fantastic opportunity for a confident and enthusiastic Administration Apprentice. As a key member of the team, you will assist and provide administrative support for the department working with Waste Management, recycling officers, Trade Waste, Highways, Grounds Maintenance to name a few.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, exact shifts to be confirmed
37 hours a week
- Start date
-
Monday 2 June 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- The successful candidate will support the wider team in dealing with customer queries, system maintenance and administration support
- To provide support to the Customer Service Officer and Customer Services Team Leader to ensure productive and efficient administrative support to the wider Streetscene team
- The post holder will provide a wide range of office-based services to support the Waste Management, Street Cleansing and Grounds Maintenance services
- Communicate with members of the public, the call centre and internal and external agencies to ensure effective service delivery and to meet the customer promises and service standards of Streetscene
Where you’ll work
Stockholm Road Depot
Stockholm Road
Hull
HU7 0XW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KINGSTON UPON HULL CITY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE or equivalent in:
- Maths & English (grade A-C / 7-4 GCSE or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this company
Hull City Council’s Streetscene Team provide services and support for the department working with waste management, recycling officers, trade waste, highways, grounds maintenance to name a few.
After this apprenticeship
Potential future job opportunities for the successful candidate with Hull City Council.
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Employer Engagement Team
business.engagement@hullcc.gov.uk
01482 614157
The reference code for this apprenticeship is VAC1000317666.
Apply now
Closes in 15 days (Thursday 15 May 2025 at 11:59pm)
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