Business Support Apprentice for the Office of the Police and Crime Commissioner for Cleveland

Summary

You will support the Police and Crime Commissioner’s community engagement programme, involving you talking to local residents about their crime and safety concerns. Your work will provide essential support to the OPCC, assisting with administrative tasks, organising meetings and events, handling correspondence, and engaging with key stakeholders.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Business administrator (level 3)

Hours

Office Hours; Monday - Friday between 9am - 5pm (Flexible working applicable).

37 hours a week

Start date

Friday 1 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

The apprentice will assist with:

General office tasks such as filing, photocopying, scanning, and data entry
Handle correspondence, including emails, letters, and phone calls, whilst maintaining accurate records in compliance with data protection regulations
Help to organise meetings by preparing agendas, taking minutes, and booking venues
Ensure that materials are ready for key events and will assist in supporting public engagements and consultations
Liaise with Police representatives, local authorities and the public, helping with managing enquiries from these individuals
Support the Communications and Engagement Team to deliver the PCC’s community engagement programme. This will involve accompanying the Commissioner and other OPCC team members to meetings, helping with engagement stalls and supporting with events/conferences

Where you’ll work

Cleveland Central Headquarters
1 Cliffland Way
Hemlington
Middlesbrough
TS8 9LB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

MIDDLESBROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

Your apprenticeship training will take place weekly in the training rooms at Middlesbrough Town Hall and will also include workshops and 1 to 1 coaching.

More training information

Middlesbrough Council is an Ofsted rated GOOD provider (Nov 24) with excellent achievement rates. Your course will include in-person delivery sessions as well as online support.

Requirements

Essential qualifications

GCSE in:

English (grade Min Grade 4 or equivalent)
Maths (grade 4 or C or equivalent minimum)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Number skills
Creative
Initiative
Outgoing and confident

Other requirements

This exciting opportunity requires an outgoing and organised individual as the post whilst office based also invlves taking part in events speaking with the public and stakeholders. The successful candidate will need to go through the police vetting procedure.

About this company

The Office of the Police and Crime Commissioner plays a crucial role in overseeing policing in the local area. The Police and Crime Commissioner is an elected official responsible for ensuring that the force is effective, accountable, and responsive to the needs of the community. The OPCC supports the PCC in carrying out their duties, working closely with the police, government agencies, and the public to improve safety and reduce crime.

https://www.cleveland.pcc.police.uk/ (opens in new tab)

After this apprenticeship

Upon successfully completing the apprenticeship, the individual will have gained valuable skills and experience in Business Admin and Public Sector Operations. This will have prepared them for a full-time role as a Business Support Officer
As a Business Support Officer, they will take on greater responsibility, including independently managing administrative tasks, coordinating meetings and events, and supporting key projects. They will also play a more active role in stakeholder engagement, handling correspondence, and assisting with financial processes

Ask a question

The contact for this apprenticeship is:

MIDDLESBROUGH COUNCIL

Maria Ferguson

maria_ferguson@middlesbrough.gov.uk

01642 729682

The reference code for this apprenticeship is VAC1000317212.

Apply now

Closes in 16 days (Friday 16 May 2025 at 11:59pm)

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