Service & Repair Administrator Apprentice
INTERDOOR LTD
HULL (HU5 4JB)
Closes today at 11:59pm
Posted on 7 April 2025
Contents
Summary
Interdoor Ltd are seeking a Business Administrator apprentice to learn all aspects of the service and repair department. Reporting to the Operations Director you will join a fast-paced team based in our head office on National Avenue in Hull.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
Your wage will either be paid weekly or monthly by your employer.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday (Shifts to be confirmed).
37 hours 30 minutes a week
- Start date
-
Monday 5 May 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Answering all incoming calls
- Constant monitoring of the service email inbox
- Updating all the company health and safety, uniform and training matrix
- Quoting jobs
- Running jobs
- Renewing all service contracts
- Ordering parts from suppliers with PO's
- Learn the engineering background on industrial doors
- Deal with customer complaints and queries
- Assist with invoicing and invoice queries
- Assist in cutting materials and lifting in the warehouse
- Assist in picking and packing material for delivery
- Assist in cutting material and lifting in the warehouse
- Assist in picking and packing material for delivery
- Stock control
- Covering out of hours every other week at £100 bonus per week
- Arranging all deliveries to site locations around the country
- Assist with housekeeping rota
Where you’ll work
315 NATIONAL AVENUE
HULL
HU5 4JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
KINGSTON UPON HULL CITY COUNCIL
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
You will be with your employer at National Avenue for 4 days per week and at Craven Park Training and Enterprise Centre 1 day per week for your day release.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Math (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
Other requirements
Please note there will be a small number of warehouse duties that may include some heavy lifting as part of this role. Benefits - Free lunch Friday, company uniform, on site parking, training courses provided regularly, company pension, private health cover, flexible working, £100 on call payments per month, company laptop, 25 days holiday.
About this company
Interdoor is nationally recognised as one of the leading suppliers of Specialist Industrial doors and associated maintenance services across the UK, Ireland and European markets. Providing an array of custom-made specialist industrial doors to a cross-section of specialist organisations, we have the expertise, as well as the facilities, to create structures which are specifically engineered to meet our clients’ exacting requirements. At Interdoor, we use the foremost cutting-edge technology to create pioneering Industrial Doors, all of which can be adapted to function precisely as you need them to. With our team having over 45 years’ experience in the field, we excel at delivering both premium-quality Industrial Door Systems and comprehensive customer service, so, whether you’re a new or existing customer, you can guarantee that, with Interdoor, you’re in safe hands.
After this apprenticeship
The role is to become a permanent role with progressive steps as follows for the right candidate:
- Apprentice Service Administrator
- Service and Repair Administrator
- Service and Repair Contracts Controller
- Service and Repair Manager or Contracts Manager
Ask a question
The contact for this apprenticeship is:
KINGSTON UPON HULL CITY COUNCIL
Business Engagement Team
business.engagement@hullcc.gov.uk
01482 614157
The reference code for this apprenticeship is VAC1000313838.
Apply now
Closes today at 11:59pm
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